Ingrid Diaz

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Improved resolution time with effective problem-solving for customer complaints.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Delivered prompt service to prioritize customer needs.

• Establish positive relationships with customers and promote the performance of activation staff.
• Respond sensitively and competently to customers of diverse cultural backgrounds.
• Developed strong customer relationships through consistent communication and attentive customer service, resulting in increased overall satisfaction.
• Prepared reports on activation staff performance, product knowledge, customer relations, proper display and setup, product usage, attire, scheduling, and other aspects.
• Assisted with onboarding new staff members, providing orientation and support.
• Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
• Ensure that the activation team complies with the permits to work in the different establishments.

• Unify the company's image, in accordance with the new institutional campaign (websites, social media, stationery, logos, advertising, among others).
• Image and advertising management.
• Advertising through mass emails to databases provided by the Real Estate Advisors and provided to the contracted company (monitoring).
• Support with all marketing and advertising material development needs.
• Customer service and follow-up with prospective clients.
• Monthly report to General Management on the work carried out for each project.
• Supervision, review, and approval of design and marketing work.
• Supervision and control of promotional material inventories.