INGRID DOOLEY
Ocala
Summary
Hardworking and dependable professional with experience in data entry, customer service, and dispatch operations. After six years as a full-time caregiver, offering enhanced patience, organization, and problem-solving abilities, I am eager to return to the workforce.
Overview
46
46
years of professional experience
Work History
Caregiver
My Mother
Ocala, FL
01.2020 - 01.2026
- Assisted with daily living activities, ensuring comfort and safety.
- Administered medication according to prescribed schedules.
- Provided companionship and emotional support during daily routines.
- Monitored health indicators and vital signs
- Coordinated appointments, managing transportation and schedules effectively.
- Maintained cleanliness and organization of living spaces.
- Adapted care plans as necessary based on ongoing observations and feedback.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Dispatcher
Grande Aire Services
Boca Grande, FL
10.2015 - 01.2020
- Coordinated dispatch operations to ensure timely service across multiple locations.
- Managed communication between field technicians and customers to enhance service efficiency.
- Utilized scheduling software to optimize technician routes.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Analyzed customer feedback and provided solutions to improve customer service.
- Call customers to remind them of their appointment.
- Prepare customers files and filters needed for scheduled maintenance.
Front Desk Medical Receptionist
Dr. Janice’s Office
Port Charlotte, FL
01.1994 - 10.1998
- Greeted patients and managed check-in process efficiently.
- Scheduled appointments using electronic health record system, ensuring accurate patient data entry.
- Answered phone inquiries, providing information on services and directing calls appropriately.
- Maintained organized records, ensuring compliance with HIPAA regulations and confidentiality standards.
Rental Agent
Budget Car Rental
Port Charlotte, FL
02.1980 - 11.1994
- Managed vehicle inventory, ensuring optimal availability and condition for customers.
- Streamlined rental processes, enhancing customer satisfaction.
- Developed strategies to reduce vehicle turnaround time, maximizing fleet utilization.
- Transport vehicles from one location to another as needed.
- Manage rental and return process of vehicles.
Education
High School Diploma - General Studies
Proviso West
Hillside, IL05-1985
Skills
- Bilingual
- Organizational skills
- Attention to detail
- Problem-solving
- Dependable and responsible
- Respectful and compassionate
LANGUAGES
Spanish
Native or Bilingual
Timeline
Caregiver
My Mother
01.2020 - 01.2026
Dispatcher
Grande Aire Services
10.2015 - 01.2020
Front Desk Medical Receptionist
Dr. Janice’s Office
01.1994 - 10.1998
Rental Agent
Budget Car Rental
02.1980 - 11.1994
High School Diploma - General Studies
Proviso West