Ingrid Eaton
Santa Rosa Beach,FL
Summary
Accomplished Executive Housekeeper with a proven track record at Embassy Suites by Hilton Destin Miramar Beach, FL, enhancing operational efficiency and guest satisfaction. Expert in staff training and development, inventory control, and fostering a positive work environment. Increased productivity through innovative scheduling, significantly reducing employee turnover and elevating service standards.
Overview
20
20
years of professional experience
Work History
Executive Housekeeper
Embassy Suites by Hilton Destin Miramar Beach, FL
05.2013 - Current
- Maintain excellent relationship with cleaning staff while merging lines of communication with front desk employees and engineering in some cases to achieve timely execution of cleaning duties.
- Coordinate special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel's pristine appearance at all times.
- Conduct regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Increase productivity levels by implementing time-saving strategies such as enhancing scheduling methods or task prioritization techniques.
Executive Housekeeper
Four Points by Sheraton Destin Fort Walton Bch, FL
09.2006 - 03.2013
- Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members' performances as well as overall departmental efficiency.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
- Established productive relationships with vendors to ensure timely delivery of quality products and services.
Director of Housekeeping
Southern Resorts
03.2004 - 09.2006
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
- Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
- Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
Education
Associate of Arts -
College of DuPage
Glen EllynSkills
- Housekeeping knowledge
- Task Delegation
- Inventory Control
- Health and Safety Regulations
- Staff Scheduling
- Staff Training and Development
- Chemical Handling
- Quality Assurance
- Customer Service
- Active Listening
- Effective Communication
Timeline
Executive Housekeeper
Embassy Suites by Hilton Destin Miramar Beach, FL
05.2013 - Current
Executive Housekeeper
Four Points by Sheraton Destin Fort Walton Bch, FL
09.2006 - 03.2013
Director of Housekeeping
Southern Resorts
03.2004 - 09.2006
Associate of Arts -
College of DuPage
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