INGRID FLORES
Covina,CA
Summary
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Fluent in Spanish.
Overview
21
21
years of professional experience
Work History
General Labor Worker
Swat Fame Inc
12.2017 - 06.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Performed general housekeeping and cleaning tasks.
- Adhered to company policies, safety procedures, and performance standards.
Administrative Assistant
PROSOLID S.A
01.2015 - 04.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Sales Representative
GROUP ELJURI CIA.LTDA
01.2014 - 12.2014
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Company Owner
IMPORSEGAL S.A
05.2011 - 12.2013
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Developed long-term relationships with key clients, vendors and service providers.
- Resolved customer service issues with timely and professional resolutions.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
Customer Service Representative/Customer Service Manager
GROUP TVCABLE S.A
04.1999 - 05.2011
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
RECEPTIONIST/Customer Service Representative
Diners Club
04.1997 - 12.1998
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Education
No Degree - Psychology
University Particular De Loja
Guayaquil,EcuadorNo Degree - Accounting
University Particular De Loja
Guayaquil,EcuadorHigh School Diploma -
Santa Catalina
Giuayaquil,Ecuador01.1997
Skills
- Data Collection
- Report Generation
- Information Security
- Data Entry
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
General Labor Worker
Swat Fame Inc
12.2017 - 06.2018
Administrative Assistant
PROSOLID S.A
01.2015 - 04.2017
Sales Representative
GROUP ELJURI CIA.LTDA
01.2014 - 12.2014
Company Owner
IMPORSEGAL S.A
05.2011 - 12.2013
Customer Service Representative/Customer Service Manager
GROUP TVCABLE S.A
04.1999 - 05.2011
RECEPTIONIST/Customer Service Representative
Diners Club
04.1997 - 12.1998
No Degree - Psychology
University Particular De Loja
No Degree - Accounting
University Particular De Loja
High School Diploma -
Santa Catalina
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