Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ingrid Frost

Idabel,United States

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Rep position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Stay at Home Mom and Wife

Stay At Home Mom And Wife
10.2021 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Representative

Results Cx
02.2018 - 10.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Housekeeping

Choctaw Casino
04.2008 - 07.2010
  • Handled guest complaints about housekeeping services and referred problems to management.
  • Cleaned machines, bathrooms, offices.

Package Handler

Tyson Foods
01.2007 - 03.2008
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Achieved faster turnaround times for deliveries through diligent attention to detail during packaging processes.

Education

Bachelors - Business

University of Phoenix
Phoenix, AZ
05.2025

Associates - Health Administration

University of Phoenix
Phoenix, AZ
12.2017

High School Diploma -

Guthrie Job Corps Center
Guthrie, OK
05.2006

Skills

  • Supervision and leadership
  • Troubleshooting
  • Self-Directed
  • First Aid/CPR
  • Flexible and Adaptable
  • PPE use
  • Quality Assurance
  • Microsoft Office
  • Networking
  • Customer Relations
  • Data Entry
  • Teamwork and Collaboration
  • Written Communication
  • Organization
  • Dependable and Responsible

Timeline

Stay at Home Mom and Wife

Stay At Home Mom And Wife
10.2021 - Current

Customer Service Representative

Results Cx
02.2018 - 10.2021

Housekeeping

Choctaw Casino
04.2008 - 07.2010

Package Handler

Tyson Foods
01.2007 - 03.2008

Bachelors - Business

University of Phoenix

Associates - Health Administration

University of Phoenix

High School Diploma -

Guthrie Job Corps Center
Ingrid Frost