Ingrid Garcia
Nantucket,MA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Banco Caribe
03.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
Administrative Assistant
Destination Events SRL
08.2018 - 04.2020
Education
High School Diploma -
Liceo Miguel Yanguela
Dominican RepublicCertificate -
English Inmersion Program
Dominican RepublicSkills
- Inbound Call Management
- Account Management
- Customer Support
- Call Documentation
- Call Center Operations
- Adaptability
- Interpersonal Skills
- Computer Literacy
- Decision Making
- Call Center Experience
- Positive Attitude
- Active Listening
- Effective Communication
- Appointment Scheduling
- Customer Service
- Microsoft PowerPoint
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Customer Service Officer
Banco Caribe
03.2021 - 05.2022
Administrative Assistant
Destination Events SRL
08.2018 - 04.2020
High School Diploma -
Liceo Miguel Yanguela
Certificate -
English Inmersion Program
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