Ingrid Garcia
Cheltenham,PA
Summary
Motivated and experienced banking and staffing professional with a strong background in customer service, sales, recruitment, payroll, and human resources. Proven track record of delivering exceptional client service and driving business growth. Complete an associate degree in business administration, aiming to leverage my skills and knowledge in a dynamic new role. Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
22
22
years of professional experience
Work History
Human Resource & Payroll Specialist
Remedy Staffing
01.2020 - 01.2024
- Managed payroll for a diverse client base, ensuring accuracy and compliance with state and federal regulations
- Provided comprehensive human resource support, including employee relations, benefits administration, and compliance
- Implemented strategies to streamline payroll processes, improving efficiency and reducing errors
- Acted as a customer service representative, resolving client inquiries and maintaining high satisfaction levels.
- Reduced labor budget by 75 % by devising innovative methods for adjusting salary ranges while preventing layoffs
Customer Service Representative & Recruiter
Onsite Personnel
01.2015 - 01.2019
- Recruited candidates for various industries, conducted interviews, and matched individuals with suitable positions
- Delivered exceptional customer service, handling inquiries and building long-term client relationships
- Developed and maintained a talent pipeline to quickly fill open positions and reduce hiring times
- Assisted with onboarding processes, including training and orientation for new hires.
Personal Banker
Citizens Bank
01.2014 - 01.2015
- Built and managed client relationships, providing financial advice and promoting banking products
- Met and exceeded sales targets through effective cross-selling and up-selling techniques
- Conducted financial reviews with clients to identify needs and recommend appropriate banking solutions.
Personal Banker & Teller
Wells Fargo Bank
01.2011 - 01.2013
- Delivered personalized banking services to clients, increasing customer satisfaction and retention
- Processed transactions with a high degree of accuracy and efficiently managed a cash drawer
- Identified opportunities to promote financial products and services, contributing to branch sales goals.
Personal Banker & Teller
United Savings Bank
01.2005 - 01.2010
- Provided a full range of banking services, including account management, loan processing, and financial planning
- Addressed and resolved customer service issues, maintaining a professional and courteous demeanor
- Assisted customers with transactions and maintained accurate records of all activities.
Pharmacy Technician
Rite Aide
01.2002 - 01.2004
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ02.2024
High School Diploma with Honors -
Continental Academy
Miami, FL01.2004
Skills
- Customer Service & Relationship Management
- Sales & Financial Services
- Payroll Processing & Compliance
- Human Resources Management
- Recruitment & Staffing
- Problem Solving & Conflict Resolution
- Microsoft Office Suite & Payroll Software
- Accounting Principles
- Payroll Auditing
- Organizational Skills
- Data Analysis
- Decision Making
- Financial Reporting
- Team Collaboration
- Problem-Solving
- Confidentiality Maintenance
- Microsoft Office Suite
- Interpersonal Skills
- Conflict Resolution
- Customer Service
- Staff Management
- Management Development
- Pre-Employment Screening
- Recruiting
- Training Development
- Employee Retention
- Exit Interviews
- Candidate Sourcing
- Onboarding and Orientation
- Background Checks
- Talent Acquisition
- Employment Verification
- Clerical Support
- Critical Thinking
- Kronos Workforce Payroll
- Insurance Verification
- Regulatory Compliance
- Insurance Billing
- Verifying Orders
- Pharmacy and Customer Records Management
- Answering Customer Questions
- Medication Labels
- Order Processing
- Computer Literacy
- Bilingual Spanish Translation
- Written Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Human Resource & Payroll Specialist
Remedy Staffing
01.2020 - 01.2024
Customer Service Representative & Recruiter
Onsite Personnel
01.2015 - 01.2019
Personal Banker
Citizens Bank
01.2014 - 01.2015
Personal Banker & Teller
Wells Fargo Bank
01.2011 - 01.2013
Personal Banker & Teller
United Savings Bank
01.2005 - 01.2010
Pharmacy Technician
Rite Aide
01.2002 - 01.2004
Associate of Arts - Business Administration And Management
University of Phoenix
High School Diploma with Honors -
Continental Academy
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