Summary
Overview
Work History
Education
Skills
Qualificationsandcertifications
Administrativeskills
Awards
Certification
Languages
Timeline
Hi, I’m

Ingrid Gonzalez

Pembroke Pines,Fl

Summary

As a professional managerial candidate, I have a deep understanding of operational excellence and team leadership, which has been proven through my past experiences. I have successfully driven sales growth from $500.000 a year to $3,000.000 a year. This was achieved through targeted advertising, improved customer engagement. Our efforts resulted in a significant increase in brand awareness and customer loyalty, ultimately driving higher sales and revenue for the company.

Overview

18
years of professional experience
1
Certification

Work History

Juicery Rx

General Manager
05.2018 - 09.2024

Job overview

  • Inventory, ordering, scheduling, day to day customer interaction, hiring and firing, primary upselling as well as educating customers and team members about our brand
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.

Jamba Juice

General Manager
06.2016 - 05.2018

Job overview

  • Execute brand excellence, responsible for day to day Operations, 100% guest customer satisfaction
  • Payroll, PNL's, Inventory, ordering, scheduling
  • Training new Team members as well as developing new Managers
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Nordstrom

Administrative Assistant
01.2016 - 06.2016

Job overview

  • Assisting department managers with daily store sales, setting appointments with potential clients
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Dunkin' Donuts Franchising
Cooper City, Florida

General Manager
02.2007 - 01.2016

Job overview

  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Education

Udemy from Herbalist
10.2024

University Overview

Nasm AFAA from Nutritionist Coach
10.2021

University Overview

Skills

  • Motivating and Developing
  • Operational Processes
  • Troubleshooting
  • Assessing Needs
  • Innovating Solutions
  • Sales & Marketing
  • Operations Management
  • Performance monitoring
  • Task Delegation
  • Staff Supervision
  • Employee Development
  • Customer Relations
  • Safety oversight

Qualificationsandcertifications

Qualificationsandcertifications

Safety Food Handling Certificate


Administrativeskills

Administrativeskills

1. Organizational skills

2. Communication

3. Customer service

4. Time management

5. Multitasking

6. Data entry

7. Problem solving


Awards

Awards
  • Task Force Leader Pollo Tropical - Ecuador start-up Franchisee
  • Certified In-store Trainer, Pollo Tropical
  • Best Customer Satisfaction out of 2000 Stores in South Florida 2011 Dunkin

Certification

  • HACCP (Hazard Analysis Critical Control Point) Certification – International HACCP Alliance or similar accrediting organizations.
  • Certified Professional - Food Safety (CP-FS) - National Environmental Health Association.
  • SQF Practitioner certification by the Safe Quality Foods Institute, emphasizing a comprehensive understanding of food safety standards within the industry.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

General Manager
Juicery Rx
05.2018 - 09.2024
General Manager
Jamba Juice
06.2016 - 05.2018
Administrative Assistant
Nordstrom
01.2016 - 06.2016
General Manager
Dunkin' Donuts Franchising
02.2007 - 01.2016
Nasm AFAA from Nutritionist Coach
Udemy from Herbalist

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Ingrid Gonzalez