Ingrid Grant

Answer Inbound and Outbound calls..

Schedule Appointments.

• Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
• Answered phone calls and answered questions from potential customers.
• Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
• Acted as first point of contact and set appointments for prospective clients.

• Administered medications accurately and in a timely manner, ensuring proper treatment for various conditions.
• Performed routine evaluations of each patient's status, needs, and preferences.
• Monitored vital signs and assessed patients regularly, swiftly identifying any changes in condition and addressing concerns promptly.
• Documented accurate and complete patient information to address patient problems and expected outcomes.