Ingrid Guivar

• Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
• Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
• Managed reservations efficiently, confirming bookings accurately and updating guest information as needed.
• Greeted customers and clients to create welcoming atmosphere.
• Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
• Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
• Handled guest inquiries professionally and courteously, offering personalized recommendations when needed.
• Conducted regular room inspections to guarantee high standards of cleanliness and maintenance.
• Collaborated with other departments to streamline processes and improve overall hotel operations.
• Reduced wait times for guests through efficient check-in and check-out procedures.
• Demonstrated excellent problem-solving skills in resolving any complaints or conflicts that arose during a guest''s stay.

YOGA PROGRAM COORDINATOR & INSTRUCTOR:

• Developed yoga programs for guests at the hotel as I advanced my career in hospitality. I was the yoga program coordinator & instructor. we implement 3 kinds of yoga programs: 1 Free yoga for Guests, Corporate Yoga, and Bridal yoga.
• Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.

• Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
• Welcomed guests to facility, addressed complaints and found solutions to problems.
• Prepared detailed reports on occupancy rates or revenue generation trends that informed management decisions regarding pricing strategies.
• Trained on company policies and hospitality best practices, contributing to a well-prepared workforce.
• Provided concierge services, offering local recommendations for dining, entertainment, and attractions.
• Every 3 monts rotate in different areas of the hotel such a Cocktail Server, Server, Front Desk agent and Concierge area.

• Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collected room deposits, fees, and payments.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Ensured smooth communication between departments by relaying important information about guest preferences or special requests in a timely manner.