Ingrid Gutierrez
Laurel,MD
Summary
Dynamic professional with extensive experience in customer service and front office management, notably at Golds Gym. Proven ability in health and safety management and beverage preparation, fostering a welcoming environment. Recognized for cultivating customer loyalty and enhancing operational efficiency through effective problem-solving and team collaboration.
Overview
6
6
years of professional experience
Work History
Assistant Bar Manager
Private Owned Bars
Baltimore
10.2024 - Current
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Maintained a clean, safe, and inviting atmosphere through consistent enforcement of health and safety regulations.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Actively participated in weekly management meetings, contributing ideas for enhancing operational efficiency, business growth, and customer satisfaction.
Front Desk Receptionist
Golds Gym
Olney, MD
11.2023 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Assistant
Aveda Salon and Spa
03.2019 - 09.2020
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Education
James Hubert Blake High School
Silver Spring2021
Skills
- Health and safety management
- Beverage preparation
- Staff training
- Product presentation skills
- Customer service
- Listening skills
- Team collaboration
- Problem-solving skills
- Telephone etiquette
- Appointment scheduling
- Verbal and written communication
- Scheduling appointments
- Office organization
- Front office management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Bar Manager
Private Owned Bars
10.2024 - Current
Front Desk Receptionist
Golds Gym
11.2023 - 09.2024
Front Desk Assistant
Aveda Salon and Spa
03.2019 - 09.2020
James Hubert Blake High School