Ingrid Guzman
Miami
Summary
Highly motivated individual with a proven track record of completing daily assignments and contributing to team success. Adept at adapting quickly to new tasks and policies, and always willing to take on any challenge. Strong customer service skills with the ability to build lasting relationships.
Overview
14
14
years of professional experience
Work History
Cruise Specialist/Guest Services
Oceania Cruises
05.2025 - 05.2026
- Primary point of contact for guest and travel advisors, providing detailed information on Oceania’s ships, itineraries, promotions, policies, etc.
- Manage inbound calls and emails to handle modifications, inquiries, and reservations, all while delivering excellent customer service that aligns with Oceania’s luxury brand standards.
- Utilize reservation systems and CRM tools to accurately process bookings, payments, and any special request, ensuring a seamless guest experience.
- The use of deep product knowledge to recommend options that meet guest preferences and drive revenue utilizing sale skills to close sales, up sale, and cross sale.
- Collaborate with internal departments to resolve issues and ensure smooth travel for guest.
- Complying with company policies and staying up to date with itineraries and ship enhancements to provide personalized assistance.
- Responsible for consistently meeting or exceeding performance metrics, which would include conversion rates, call quality, and guest satisfaction.
Barista/Bartender/Server Assistant
Kith Sadelle's
02.2023 - 01.2025
- Implemented a system for the station in question, to help it run sufficient and seamlessly.
- Responsible for getting station in order upon the restaurant’s opening. Organizing all the equipment, glassware, mugs, etc.
- Maintained a safe and healthy work environment by cleaning and sanitizing prep areas and replenishing supplies.
- Prepared beverages with speed and accuracy, minimizing customer wait times.
- Delivered excellent customer service and ensured prompt food and beverage delivery.
- Prepared and served expresso drinks, mock-tails, wine, and wine based cocktails.
- Trained new employees in equipment use, customer service techniques, and beverage recipes.
- Maintained a thorough understanding of ingredients and menu items.
Nail Technician
Mano
09.2019 - 06.2020
- Provided professional service and quality manicures and pedicures, creating positive guest experiences.
- Developed artistic nail designs based on customer preferences and personal creativity.
- Followed strict cleaning and sanitizing procedures to protect customers from infection.
- Promoted customer loyalty by mentioning additional services and discounts.
- Assisted in smooth spa operations, contributing to profitability.
- Managed multitasking and time management to keep appointments on time.
- Increased revenue through effective upselling of products and services.
- Consulted with customers to help select designs and additions.
- Educated clients on nail care and available products for their needs.
Lash Artist
Amazing Lash Studio
08.2016 - 02.2018
- Designs specific eyelash treatments based upon guest’s individual needs; trained specifically on classic lashes.
- Maintains and seeks knowledge of Amazing Lash’s exclusive product line and services by attending new product and lash care promotions, in-house instruction, and education/training classes.
- Performs consecutive professional eyelash extension application sessions.
- Upholds the standards of sanitation and sterilization as directed by state law and the studio’s policies and procedures.
- Creates excellent experience for guests through friendly and helpful attitude.
- Provides frequency recommendations and education to members/ guests on proper lash aftercare.
- Meet weekly/monthly sale goals.
Wax Specialist
European Wax Center
11.2012 - 06.2016
- Educated guests on waxing frequency and post-care maintenance.
- Provided facial and body waxing treatments, ensuring client comfort and satisfaction.
- Cleaned and sterilized equipment and work areas.
- Developed and maintained strong customer relationships.
- Recommended skincare products tailored to clients’ skin types.
- Aim to reach product sale goals; achieved top 5 in the region.
Education
Full Specialist -
Hollywood Institute of Beauty Careers
North Miami Beach, FL06.2012
High School Diploma - undefined
Lindsey Hopkins
Miami, FL11.2011
Skills
- Customer Service
- Communication
- Relationship Building
- Multitasking
- Problem-Solving
- Time management
- Teamwork
- Product Sales
Languages
Spanish
Native or Bilingual
Timeline
Cruise Specialist/Guest Services
Oceania Cruises
05.2025 - 05.2026
Barista/Bartender/Server Assistant
Kith Sadelle's
02.2023 - 01.2025
Nail Technician
Mano
09.2019 - 06.2020
Lash Artist
Amazing Lash Studio
08.2016 - 02.2018
Wax Specialist
European Wax Center
11.2012 - 06.2016
High School Diploma - undefined
Lindsey Hopkins
Full Specialist -
Hollywood Institute of Beauty Careers