Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Ingrid Harris

Gastonia,NC

Summary

Disciplined professional experienced in document management and time management. Offers skills in recordkeeping, knowledge of information security practices and background in office standards. Looking to put knowledge and abilities to good use in clerical position focused on information and document oversight.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Five Star Call Center
Sioux Falls, SD
10.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Managed over 60 customer calls per day.

Sales Manager

Rentacenter
03.2018 - 10.2021
  • Responsible for managing new accounts, as well as obtaining current accounts
  • Doing employees schedules, as well as micromanaging
  • Duties also include daily collection calls, telemarketing to potential customers, holding conference calls, and meeting quota twice weekly.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Resolved customer issues quickly and managed over 154 accounts to increase sales and meet quotas.
  • Supervised sales team of 7 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Targeted and prospected for new business through telemarketing, individual creativity and innovation

Data Entry

JP Chase
Charlotte, NC
08.2015 - 03.2018
  • Responsible for typing all documentation into the computer, such as checks owed to the Internal Revenue Services
  • Duties also included filing paperwork into the correct areas.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Education

High School Diploma -

Hartsville High School
Hartsville, SC
05.2009

Skills

  • Sales Management
  • Human Resources/ Benefits
  • Data Entry
  • Recruiting
  • Additional information
  • Professional Skills
  • Fast learner, highly dependable, excellent attention to detail
  • Upselling Products and Services
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Order and Refund Processing
  • Building Customer Trust and Loyalty
  • Customer Account Management

Timeline

Customer Service Representative

Five Star Call Center
10.2021 - Current

Sales Manager

Rentacenter
03.2018 - 10.2021

Data Entry

JP Chase
08.2015 - 03.2018

High School Diploma -

Hartsville High School

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Ingrid Harris