Financial Analysis & Accounting
Business Process Optimization
Leadership & Team Development
Tax Compliance & Payroll Management
Customer Relationship Management
Problem-Solving & Strategic Planning
Inventory & Cash Flow Management
Continuous Learning & Professional Growth
INGRID HIBBERT
East Stroudsburg,PA
Summary
Successful professional qualified by sixteen years of visible achievements in the sales, customer service and Accounting sector. Offering a tradition of excellence performance, very detailed oriented reversing distressed operations, enhancing visibility in marketplace and generating high-dollar profits.
Overview
24
24
years of professional experience
Work History
Branch Banker SR
PNC Bank
10.2020 - Current
- Exercises advanced proficiency with routine client maintenance requests, problem resolution and advanced sales functions regarding deposit, credit, convenience and other product and service lines.
- Contributes to meeting or exceeding client service as well as individual and branch sales targets by offering products and services with a focus on developing, expanding and retaining relationships.
- Supports team sales process by conducting consultative conversations and acting upon or referring more complex client needs or financial goals to other internal specialists.
- Participates fully in all components of the established PNC Bank Leadership Routines
- Commits to advancing individual knowledge of sales techniques and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings, applicable training classes and web-based learning.
- Advises on consumer lending options and takes loan applications.
- Adheres to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
- Ensures a consistent client service experience by engaging clients with smiling, courteous conversation while conducting transactions and uncovering needs.
Accounts Manager
Rick's Café Limited Partnership
04.2001 - 08.2017
- Prepare all payroll functions to ensure that employees are paid in timely and accurate manner
- Ensure that all statutory taxes are paid monthly (PAYE, ED TAX, NIS, HEART)
- Prepare spreadsheet and paid ALL Taxes over to the Government monthly (GCT)
- Reconcile all bank account and manage cash flow
- Manage cash flow and prepare cash flow forecast in accordance with company policy
- Develop and maintain financial accounting systems for cash management accounts payable, accounts receivable, credit control and petty cash
- Preparation of all monthly reports for monthly financial meetings
- Suppliers Reconciliation
- Recognized for cultivating long term, stable staff with team-player philosophies; credited with increasing revenues 267% over ten years by increasing customer base and average check
- Created, developed and implemented all formalized operational systems and procedures including employee handbook, flow charts, forms, check-lists, server/bartender/kitchen associate job descriptions and incentive programs
- Configured server station charts to assure high degree of cost-efficient customer service; focused on customer problem-identification and resolution
- Interviewed, trained, supervised and evaluated up to 5 employees
- Manage the bookkeeping function, using the simple Accounting software program 'QuickBooks'
Sales
Premium Merchant Funding
06.2018 - 08.2019
- Maintains excellent relationships with clients through superior customer service
- Tracks sales data and works to meet quotas or sales team goals
- Analyses trends, data, demographics, pricing strategies, and other information that can potentially improve marketing and sales performance
- Implements and adheres to company policies and procedures
- Contributes information, ideas, and research to help develop marketing strategies
Education
Administrative Assistant - Business Administration
Penn Foster College
Chandler, AZ02.2010
Bachelor's degree - Business Administration
MCNY
New York, NY01.2019
Certificate - CXC 5
Caribbean Examination Council
JAMAICA05.1997
No Degree -
Northampton Community College
Tannersville, PA04-2020
Diploma - Supervisory Management
NCTVET
JAMAICA01.2000
Skills
- Telephone Skills
- Interpersonal Communication
- Marketing Strategies
- Professionalism
- Customer Focus
- Organization
- Informing Others
- Handles Pressure
Accomplishments
PEAK Program Successfully implemented a comprehensive operational management program that streamlined financial processes, enhanced cash flow management, and improved tax compliance. Led a team to optimize vendor agreements, reducing costs and increasing efficiency. Spearheaded employee training initiatives, resulting in improved staff performance and productivity. Recognized for driving revenue growth and maintaining financial stability through strategic planning and effective leadership.
Skills And Qualifications
Telephone Skills, Interpersonal Communication, Marketing Strategies, Product Development, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Supply Management, Aloha Management System, QuickBooks Pro, Typing, Cashiering, Waitress, Retail Management System, Graphic Designing
PEAK
PNC Mentorship Experience:
Dedicated mentor committed to supporting personal and professional growth in others. Provide guidance, encouragement, and practical advice to help mentees navigate challenges, develop skills, and achieve their goals. Recognized for fostering confidence, building strong relationships, and inspiring continuous improvement through active listening and goal-focused mentorship.
Interests
Timeline
Branch Banker SR
PNC Bank
10.2020 - Current
Sales
Premium Merchant Funding
06.2018 - 08.2019
Accounts Manager
Rick's Café Limited Partnership
04.2001 - 08.2017
Administrative Assistant - Business Administration
Penn Foster College
Bachelor's degree - Business Administration
MCNY
Certificate - CXC 5
Caribbean Examination Council
No Degree -
Northampton Community College
Diploma - Supervisory Management
NCTVET
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