Ingrid Hoy
Summary
Compassionate Licensed Practical Nurse with extensive experience at UP Health System, excelling in medication administration and patient relationship building. Proven track record of enhancing patient satisfaction and health outcomes through effective communication and individualized care plans. Committed to continuous professional development and maintaining HIPAA compliance in all practices.
Overview
23
23
years of professional experience
Work History
Licensed Practical Nurse
UP Health System
08.2002 - 09.2025
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Reviewed patient history to verify conditions and current medications.
- Administered medications and injections to patients.
- Administered medications and topic treatments to address patient symptoms.
- Improved patient well-being by offering advice on preventive health measures.
- Observed and assessed patients to identify concerning symptoms.
- Built meaningful relationships with patients and families for optimal care.
- Educated patients, families and caregivers about conditions and treatments.
- Facilitated patients in navigating the healthcare system by providing information about available resources and support services such as financial assistance programs, counseling services or support groups.
- Streamlined the flow of clinical tasks by maintaining a clean, organized, and well-stocked nursing station.
- Collaborated with interdisciplinary team members to create individualized treatment plans for patients with diverse needs.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations in all aspects of documentation and communication.
- Increased patient satisfaction through effective communication regarding their treatments, medications, and follow-up appointments.
- Contributed to improved health outcomes by assisting in the development and implementation of patient education materials on various topics such as medication management, lifestyle changes, and disease prevention strategies.
- Assisted healthcare providers in conducting examinations and administering treatments for optimal patient outcomes.
- Administered prescribed medications accurately and safely, monitoring patients for any adverse reactions or side effects.
- Demonstrated commitment to professional development by attending continuing education courses, seminars, and conferences to maintain current nursing knowledge and skills.
- Optimized clinic workflow by triaging incoming phone calls related to appointment scheduling, prescription renewals, test results inquiries among others.
- Fostered a supportive environment for patients undergoing difficult procedures or receiving distressing diagnoses, offering emotional support as needed.
- Conducted initial patient assessments, obtaining vital signs and medical histories to inform healthcare providers'' decision-making processes.
- Delivered compassionate care to patients, addressing their concerns and ensuring their comfort throughout the clinic visit.
- Enhanced patient care by providing accurate and timely medical assistance during clinic visits.
- Participated actively in staff meetings contributing valuable insights towards improving clinic processes, patient care and staff collaboration.
- Trained new nursing staff on clinic policies, procedures, and best practices for quality care delivery.
- Streamlined workflow processes to enhance patient throughput and operational efficiency in the clinic.
- Maintained accurate patient records using electronic health record (EHR) systems for seamless communication.
- Assisted in performing diagnostic tests and procedures, ensuring patient comfort throughout.
- Educated patients and families on treatment options and health maintenance strategies.
- Collaborated with healthcare team to develop and implement individualized care plans.
Emergency Medical Technician
Alger County Sheriff Department
02.2005 - Current
- Administered emergency medical care to patients in critical situations.
- Collaborated with healthcare teams to ensure patient safety and effective treatment protocols.
- Operated advanced life support equipment during emergency responses.
- Trained and mentored new EMT personnel on best practices and protocols.
- Conducted thorough assessments of patients' conditions for informed decision-making.
- Maintained accurate documentation of patient care and incidents for compliance purposes.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Evaluated patient histories to assess and prioritize levels of care.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
Education
Associate of Applied Science - Nursing
Bay De Noc Community College
Escanaba, MIEMT - Emergency Medicine
Marquette General Hospital School of EMT
Marquette, MISkills
- Medication administration
- Direct patient care
- Vital signs monitoring
- HIPAA compliance
- Wound care
- Clinical documentation
- Medication reconciliation
- Verbal and written communication
- Pain management
- Pediatric care
- Medical records management
- Transcribing orders
- Patient intake
- Patient relationship building
- Emergency response
- Breathing treatments
- Health education
- Documenting intake
- Immunization administration
- Family communication
- Medication dispensing
Affiliations
Mathias EMS
Mathias Township Fire Department
St Rita's Catholic Church
Emergency Medical Technician Supervisor
Supervisor of other staff
Reporting of incidents
Financial planning of budget
Insure that all staff are up to date on licensure
Informing of portocol and changes
Insure ambulance is well stock with emergency equipment that is within expiration dates in good working order.
Arrange meetings and trainings
Limestone Township Board Trustee 3 term
Attending monthly meetings
Knowledgeable in local government
Inquire into township complaints
Involved in budget discussion and decisions
St. Rita Catholic Church Trenary Michigan
St Rita's catholic church member for 40 plus years. Married here and my children were baptized at St Rita's.
Timeline
Emergency Medical Technician
Alger County Sheriff Department
02.2005 - Current
Licensed Practical Nurse
UP Health System
08.2002 - 09.2025
Associate of Applied Science - Nursing
Bay De Noc Community College
EMT - Emergency Medicine
Marquette General Hospital School of EMT
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