Ingrid Kent
Albertville,AL
Summary
Proven track record in enhancing customer engagement and sales at Amazon Hope Thrift Store, leveraging exceptional customer service and sales expertise. Skilled in teamwork and collaboration, consistently driving results and exceeding sales targets. Demonstrates a keen ability to adapt sales strategies and merchandise knowledge, achieving a significant increase in customer satisfaction and loyalty. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
8
8
years of professional experience
Work History
Sales Associate
Amazon Hope Thrift Store
2024.05 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Spanish-teacher
Marshall Christian Academy
2016.08 - Current
- Used written exercises to test and develop reading and writing foreign languages.
- Boosted student engagement with interactive activities that incorporated authentic materials from Spanish-speaking countries.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced cultural awareness in students by incorporating Spanish customs, traditions, and history into lessons.
- Contributed to curriculum development, ensuring alignment with state standards and incorporation of best practices in foreign language instruction.
- Evaluated student performance using various assessment tools, providing constructive feedback, and working closely with struggling learners to improve outcomes.
- Spoke to students in non-native language to challenge students and introduce students to non-native speaking environments.
- Conducted foreign language exams to determine fluency and comprehension.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Explained concepts and assignments in both native and non-native languages.
- Established strong relationships with parents, keeping them informed of their child''s progress and offering tips for supporting language development at home.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Promoted a positive classroom environment by fostering open communication between students and addressing any conflicts or concerns promptly.
- Produced engaging lesson plans and activities to help students master learning objectives.
- Established and maintained professional relationships with students, staff, parents and community members.
- Created and maintained safe and orderly classroom environment conducive to learning.
- Monitored student progress and provided feedback to both students and parents.
- Promoted culture of inclusion, respect and collaboration in classroom.
- Provided guidance and mentoring to students regarding academic, social and emotional issues.
Beauty Advisor
Ulta Cosmetics
2022.07 - 2024.06
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Recommended specific hair and beauty products to meet individual customer needs.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Followed up with customers to increase satisfaction with purchases and services.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Retail Sales Associate
TJX Companies
2023.11 - 2024.01
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Arts - Publicity Mayor in Marketing
Diego Portales University
Santiago Chile11.1994
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Cash Handling
- Money Handling
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Cash Handling Accuracy
- Client Service
- Conflict Resolution
- Sales expertise
- Product Sales
- Customer Needs Assessment
- Complex Problem-Solving
- Sales Strategies
- Meeting deadlines
- Merchandising knowledge
- Upselling
- Retail Store Operations
- Adapt to diverse groups
- Cleaning techniques
- Guest Relations
- Payment Processing
- Strategic Planning
- Merchandising understanding
- Inventory Tracking
- Sales Development
- Merchandise Display
- Product Recommendations
- Order Processing
- Display Setup
- Point of sale operation
- Relationship selling
- Product Promotions
- Persuasion techniques
- Client Account Management
- Friendly and Helpful
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Reliable and Responsible
- Customer Assistance
- Organization
- Adaptable and Flexible
- Creative Thinking
- Positive Customer Engagement
- Team Cooperation
- Inventory and Stocking
- Product Knowledge
- Store Organization
- Sales floor organization
- Engaging with Diverse Customers
- Building Customer Loyalty
- Sales and Promotions
- Basic Mathematics
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Amazon Hope Thrift Store
2024.05 - Current
Retail Sales Associate
TJX Companies
2023.11 - 2024.01
Beauty Advisor
Ulta Cosmetics
2022.07 - 2024.06
Spanish-teacher
Marshall Christian Academy
2016.08 - Current
Bachelor of Arts - Publicity Mayor in Marketing
Diego Portales University
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