Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Ingrid King

Holly Springs,NC

Summary

High level manager with strong experience in P2P application implementation, change management, hypercare, and continuous development. Able to manage multiple priorities with a positive attitude. Team lead and manager for over 10+yrs, ready to apply to a new experience.

Overview

20
20
years of professional experience

Work History

Sr P2P Manager

Swissport USA
08.2018 - Current
  • Subject matter expert on end-to-end Procure to Pay Ivalua application, including, Supplier, Sourcing, Catalogs/Punchout, Requisitions, PO, Budgets, Invoices, and Admin modules
  • Member of the implementation team of the P2P application; led all the configuration testing, UAT, and worked closely with the implementation consultants and internal team to design, test, and make configuration decisions
  • Lead the business change management strategy by creating training material, interactive videos, numerous end-user meetings, one-on-one training, to stakeholders in various level of the organization
  • Responsible for the P2P system enhancements, questions, bugs, and upgrades
  • Led the Operational Buying leg of the P2P team to manage requisitions, POs, vendor relations, and worked closely with the AP manager to manage invoices and on-time payments
  • Manage the end-user inquiries through a Service Now Help Desk ticketing tool
  • Work closely with Global Strategic department and ensure all relevant regional operational requirements are gathered and considered for global strategic decisions
  • Work side-by-side with the Finance, Controlling, FP&A, HR, Operations, and other teams to manage mapping of accounts, invoice discrepancies, accruals, and budgets
  • Provided support to stakeholders and end-users on problem-solving and how to optimize business processes
  • Monitored KPIs to ensure business compliance

BUSINESS DEVELOPMENT AND DIRECTOR OF OPERATIONS

Accuking, Inc
03.2016 - 02.2018
  • Established a facility, including all departments such as Purchasing, Quality Control, Quality Assurance, Business Development, Production, Shipping/Receiving, and other functions to support the business (ERP/MRP system, metrics, reports, etc)
  • Managed all of the supply chain by insuring we only used customer approved suppliers, tracked performance of delivery and quality, and audited supply base at scheduled intervals
  • Created and released production schedules based on capacity and material availability; worked closely with production personnel to meet all schedules
  • Responsible for the development of new customers, such as Airbus, Boeing, Gulfstream and other aerospace companies
  • Integrated their requirements into our QMS to ensure compliance to their regulations
  • Established the AS9100/ISO 9001:2009 QMS into the business and all departments, created the Quality Manual, supporting forms, and ensured all departments complied to the standard

DIRECTOR OF OPERATIONS

Weststar Precision, Inc, COSTA RICA
10.2003 - 02.2014
  • An international contract manufacturer specializing in rapid development and precision machining services for aerospace, medical, commercial, and industrial applications
  • (FOR NC AND COSTA RICA FACILITIES)
  • Manage the development and negotiation of new customers, suppliers, and business programs, resulting in an increase of 40% annual sales growth: with Airbus, Boeing, and Gulfstream
  • Quality Management representative and lead auditor for AS9100C and ISO 9001:2009; this includes working with all departments to update the Quality Management System, update the Quality Manual, develop, and train on new policies and procedures, create and train on new forms, create Customer and Supplier Agreements, perform annual internal audits, and other functions to ensure conformance to the standards
  • Train and certify internal auditors in the Costa Rica facility (training conducted in Spanish)
  • Part of the top executive team to help create metrics, train dept heads, and analyze the results
  • Metrics include on-time delivery to customers and suppliers, internal and external quality performance, work center performance, employee performance, and others as necessary
  • After reviewing the metrics, I worked with teams to help create corrective actions or celebrate success
  • Business development contact and project leader for new accounts and/or new business; includes quoting new work, complying with customer quality requirements, reviewing and flowing-down specifications, developing milestones on every new program/account to ensure compliance and conformance
  • Implemented and executed the training of the ERP/MRP system which tracked and measured internal and external operations, such performance, efficiency, and productivity (by employee and work center), responsiveness to customers, estimated vs
  • Actual times allotted to make a product and to respond to customers, material requirements, capacity, scheduling, corrective actions, non-conformance, quality, and overall cost job analysis.

Skills

  • Sr P2P Manager / Ivalua P2P SME
  • Member of the Global and US P2P Implementation Team
  • Managed P2P Change Management; multiple locations
  • Good Organizational Leadership
  • Excellent Problem Management Skills
  • Process Development and Implementation
  • Strong ability to multi-task & collaborate
  • Cross- Organizational collaboration; Global, Finance, FP&A, Procurement, HR, Operations, 70sites

Accomplishments

  • Fluent in English/Spanish
  • Excellent communications skills, proficient public speaker in front of large and diverse audiences
  • Extensive knowledge of Microsoft Office; Outlook, Word, Excel, PowerPoint; quick learner of ERP/MRP systems
  • Attended UNC-Chapel Hill, studied B.S. in Psychology

Timeline

Sr P2P Manager

Swissport USA
08.2018 - Current

BUSINESS DEVELOPMENT AND DIRECTOR OF OPERATIONS

Accuking, Inc
03.2016 - 02.2018

DIRECTOR OF OPERATIONS

Weststar Precision, Inc, COSTA RICA
10.2003 - 02.2014

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