Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ingrid Lawson

Woodstock,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Environmental Services

Northside Hospital Cherokee
07.2023 - Current
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Collaborated with department supervisors to identify areas for improvement in housekeeping processes and implement changes as needed.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.

Daycare Owner/Operator

Elmo Creative Kids
01.2011 - 06.2023
  • Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
  • Monitored student performance closely via assessments and evaluations aimed at identifying areas needing improvement or further attention.
  • Organized fun-filled events and activities for children that promoted learning in an engaging manner.
  • Maintained accurate accounting of tuition and operating reports.
  • Stayed current on guidelines to maintain compliant program operations.
  • Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.

Unit Clerk

Richmond University Medical Center Hospital
11.2007 - 06.2019
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
  • Delivered clerical support by handling range of routine and special requirements.
  • Collected accurate insurance and billing information from patients, maximizing reimbursement rates for the hospital.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Received and routed laboratory results to correct clinical staff members.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.

Education

No Degree - Computer Science

Broward College
Fort Lauderdale, FL
08.1992

High School Diploma -

Boyd H. Anderson High School
Lauderdale Lakes, FL
06.1992

Skills

  • Strong Work Ethic
  • Conscientious and Detail-Oriented
  • Communication and Interpersonal Skills
  • Team Collaboration
  • Room preparation
  • Decision-Making

Certification

  • Home Health Aid
  • Sales
  • Product and Customer Service

Timeline

Environmental Services

Northside Hospital Cherokee
07.2023 - Current

Daycare Owner/Operator

Elmo Creative Kids
01.2011 - 06.2023

Unit Clerk

Richmond University Medical Center Hospital
11.2007 - 06.2019

No Degree - Computer Science

Broward College

High School Diploma -

Boyd H. Anderson High School

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Ingrid Lawson