Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ingrid Linares Alvarez

Littleton ,CO

Summary

Highly experienced customer service ability to handle a high volume of customer calls in a fast paced environment. Ability to multi-task and always have passion for helping customers. I am excited to work with a team and help the company grow. Motivated in always reaching sales goals. Demonstrate strong work ethics with the ability to adapt to change. Basic computer and data entry skills. I have the ability to develop a good relationship with customers.

Overview

15
15
years of professional experience

Work History

Receptionist

JT Construction
08.2016 - 11.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted with planning office events and meetings for smooth execution.
  • Improved workflow by introducing more efficient document handling and organization practices.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Leasing Consultant

Greystar Property
08.2022 - 02.2023
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
  • Increased lease renewals, maintaining open and effective communication with current tenants.

Front End Supervisor

Kingsoopers
05.2020 - 06.2022
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Participated in regular meetings with upper management to discuss front-end performance metrics.
  • Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
  • Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
  • Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
  • Improved efficiency, optimizing layout of front end to reduce customer waiting time.
  • Reduced employee turnover by creating supportive and inclusive work environment.

Sales Associate

Gymboree
03.2010 - 12.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Education

High School Diploma -

Gateway High School
Aurora, CO

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Appointment scheduling
  • Office management
  • Courteous and professional

Languages

Spanish
Native or Bilingual

Timeline

Leasing Consultant

Greystar Property
08.2022 - 02.2023

Front End Supervisor

Kingsoopers
05.2020 - 06.2022

Receptionist

JT Construction
08.2016 - 11.2024

Sales Associate

Gymboree
03.2010 - 12.2015

High School Diploma -

Gateway High School

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Ingrid Linares Alvarez