Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Interests
Timeline
Generic

Ingrid Llaverias

Manager
Palm Bay,FL

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

27
27
years of professional experience
1
1
Certification
2
2
Languages

Work History

General Manager

ElMojitoInc.
Melbourne, Florida
01.2024 - Current
  • Manage staff schedules and maintain adequate coverage for all shifts..
  • Monitor inventory of supplies and purchased orders to maintain adequate %100 stock levels.
  • Coordinated with catering staff to deliver food services for 10 special events and functions.
  • Keep facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Effectively manage payroll and timekeeping, and paperwork for new hires and terminations.
  • Develop unique events and special promotions to drive sales.
  • Establish comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Drive successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Cultivate strong relationships with over 50 or more clients, vendors, and partners to ensure long-term success and loyalty.
  • Manage budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximize event bookings by developing targeted outreach initiatives to local businesses and community groups.
  • Correctly calculate inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from over100 customers and used feedback to implement positive changes within bar.
  • Quickly identify problem situations and skillfully resolve incidents to satisfaction of involved parties.
  • Promote positive atmosphere and go above and beyond to guarantee each customer receives exceptional food and service.
  • Ensure compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.
  • Resolve customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
  • Launched successful promotions in collaboration with marketing team, driving increased sales and customer engagement.
  • Increase revenue with creative marketing initiatives and promotional events.
  • Coordinate themed nights attracting different demographics expanding overall clientele.
  • Collaborate with kitchen team of 3, for seamless integration of food and beverage offerings.
  • Oversee maintenance tasks for bar area, ensuring clean and safe environment for patrons at all times.
  • Mentor and train15 staff members to ensure exceptional customer service standards.
  • Create welcoming atmosphere, fostering loyal customer base and repeat business.
  • Streamline inventory management for optimal stock levels and reduced waste.
  • Introduce new cocktails to menu based on market research that became popular choices amongst customers.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Organize charity events at venue which garnered positive press coverage while supporting social causes.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Create effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Improve customer service rankings by resolving issues quickly and accurately.
  • Keep alcoholic beverages well-stocked and organized to meet expected demands.

Manager

BriscoEnterpriseLLC.
Melbourne, Florida
01.2022 - 01.2023
  • Reduced staff turnover rate %90 with effective leadership, open communication, and employee development opportunities.
  • Collaborated closely with other departments within organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
  • Fostered inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections and %100 cleanliness,
  • Coordinated catering services for 10 private events, delivering memorable experiences while maximizing profits.
  • Streamlined front-of-house operations by introducing digital reservation systems and mobile payment options for enhanced convenience.
  • Facilitated regular safety training sessions for all team members to ensure safe working environment free from accidents or injuries.
  • Mentored and developed staff members for career advancement opportunities, leading to more skilled and motivated workforce.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
  • Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Established strong relationships with 5 local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from 100s of customers, and used feedback to implement positive changes within restaurant.
  • Carefully interviewed, selected, trained, and supervised 20 staff members.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivated staff to perform at peak efficiency and quality.
  • Developed unique events and special promotions to drive sales.

Personal Assistant

RoseEnterpriseLLC.
Melbourne, Florida
05.2020 - 04.2022
  • Maintained home.
  • Food planning and prep for 4.
  • Tending to 2 pets and all their needs.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Managed complex calendar coordination for seamless meeting scheduling.
  • Monitored expenses closely, maintaining organized filing system for easy access to financial records.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Enhanced executive productivity by managing schedules, organizing meetings, and overseeing correspondence.
  • Served as first point of contact for any maintenance for home , ensuring prompt responses or directing inquiries appropriately so job would get done.
  • Displayed absolute discretion at handling confidential information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained organized workspace for owner which facilitated easy access to important documents when needed.
  • Sourced and ordered furniture, and any household items needed.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Screened personal and business calls and directed to appropriate party.

General Manager's Assistant

HootersofAmericaLLC.
Melbourne, Florida
01.1997 - 05.2020
  • Started as server and moved up quick.
  • Assisted in new store openings.
  • Received multiple awards for selling merchandise.
  • Assisted at other stores in company.
  • Was requested, twice year, for 15 years, at Daytona Hooters, races
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Resolved problems promptly to elevate customer approval.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Handled cash accurately and prepared deposits.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Mentored and motivated team members to achieve challenging business goals.
  • Motivated, trained, and disciplined all new employees to maximize performance.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Collaborated with cross-functional teams to create cohesive strategies for improving overall business performance
  • Evaluated effectiveness of existing training programs, implementing data-driven enhancements where necessary.
  • Mentored junior trainers, sharing expertise in instructional design and adult learning principles to elevate overall quality of delivered programs.
  • Empowered staff to take ownership of their professional development through personalized goal-setting exercises and progress tracking methods.
  • Boosted customer satisfaction scores through rigorous quality assurance measures during staff training sessions.
  • Streamlined company procedures by conducting regular process reviews and implementing necessary improvements.
  • Assisted in talent acquisition efforts, interviewing potential candidates and assessing their suitability for management roles within organization.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Delivered new employee onboarding and training sessions.
  • Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.

Education

Some College (No Degree) - Radio And Television

Brevard Community College
Palm Bay, FL
05.2001 -

GED -

South Area Adult Education-Night Program
Melbourne, FL
05.2001 -

Skills

  • Advertising and marketing

  • Operations Oversight

  • Customer Relationship Management

  • Quality Management

  • Schedule Management

  • Loss Prevention

  • Staff Supervision

  • Labor Cost Controls

  • Vendor Negotiations

  • Customer Relations

  • Staffing

  • Staff Training

  • Inventory Control

Accomplishments

  • Supervised team of 40 staff members during events.
  • Achieved successful event through effectively helping with running the races in Daytona.
  • Collaborated with team of 10 in the development of great race weekends.
  • Made radio station #1 iin county while interning.
  • Received multiple awards while my years at Hooters

Additional Information

I am very well known in Brevard county, my name proceeds me. I have strong work ethics, very reliable. I am very organized. There is clean, and then there is Ingrid clean, so cleanliness is a understatement. I am fun, enthusiastic, energetic, always smiling with a positive attitude, very family orientated. I am a fast learner and will always do the best at any task given .

Certification

Certified Restaurant and Bar Manager

Interests

I am interested in learning new things

Timeline

General Manager

ElMojitoInc.
01.2024 - Current

Certified Restaurant and Bar Manager

06-2023

Manager

BriscoEnterpriseLLC.
01.2022 - 01.2023

Personal Assistant

RoseEnterpriseLLC.
05.2020 - 04.2022

Some College (No Degree) - Radio And Television

Brevard Community College
05.2001 -

GED -

South Area Adult Education-Night Program
05.2001 -

General Manager's Assistant

HootersofAmericaLLC.
01.1997 - 05.2020

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