Ingrid Lopez
Homestead,FL
Summary
.
Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.
Overview
2
2
years of professional experience
Work History
Seasonal Retail Sales Associate
NXTTHING RPO
08.2024 - 10.2024
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered questions about store policies and addressed customer concerns.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Managed efficient cash register operations.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
Assistant Store Manager
Cato Corporation
10.2022 - 04.2024
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Assistant Store Manager
Madrag
07.2022 - 10.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
MLMPI Preparatory Academy
Florida City, FL06.2023
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Cash Handling
- Store Opening and Closing
- Flexible Schedule
- Money Handling
- Stocking and Receiving
- Store maintenance
- FLUENT IN LANGUAGE
- Fitting room maintenance
- Flexible Hours
- Meeting Sales Goals
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Seasonal Retail Sales Associate
NXTTHING RPO
08.2024 - 10.2024
Assistant Store Manager
Cato Corporation
10.2022 - 04.2024
Assistant Store Manager
Madrag
07.2022 - 10.2022
MLMPI Preparatory Academy
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