INGRID MADDOX
Mortgage Operations
Culpeper,VA
Summary
Over 30 years’ experience in Management, Mortgage Lending and Administration. Proven results in success of organization by promoting mission, products, services and company image. Experienced Quality Auditor with well-honed analytical skills with regulatory compliance auditing experience 20 years. Solution-focused professional highly-regarded among peers and supervisors in the Mortgage industry. Skilled auditor who works diligently with all levels of peers, management and external authorities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Quality Control Auditor
10.2021 - 02.2022
- Perform Quality Control audit reviews of closed mortgage loan files for compliance with applicable Agency and regulatory requirements that also adhere to specific lender policies
- Accurately identify, document and communicate audit loan exceptions
- Review and respond to exception rebuttals from clients
- Reviewed FHLMC, FNMA, FHA, VA, USDA and HELOC loans
- Utilized ACES and Orijin for auditing
- In-depth knowledge of industry standards
- Exceptional attention to detail
- Advanced organizational skills.
- Executed 4-5 audits daley, including Conv. FHA, VA and USDA
- Trained and reviewed work of junior personnel on departmental responsibilities
- Monitored departmental forms for compliance to submissions rules and guidelines
- Identified issues of non-compliance and elevated reports to senior personnel
Underwriter
First Home Bank
11.2020 - 07.2021
- Collect, review and analyze an applicant’s relevant history and records
- Obtain additional information about an applicant to determine qualification with investors as well as FNMA and FHLMC requirements
- Determine the level of risk for insuring or lending
- Offer recommendations on whether or not to approve an application
- Offer alternatives if borrowers did not qualify under required guidelines.
Processing Manager
Finance of America
09.2020 - 11.2020
- Gather information needed by borrower
- Review DU/LP findings on Conventional, FHA, FHA and USDA loans
- Input and update LOS system with correct information once reviewed
- Order all documentation needed by third parties – appraisal, credit, IBTS, condo documentation, title docs
- Reviewed with Underwriting for documentation as well as closings for putting loans in order for closing
- Redisclose if meets Change of Circumstance requirements
Site Manager
Figure Lending, LLC
06.2020 - 09.2020
- Monitor and maintain goals
- Directs workflow
- Implement policies and procedures
- Execute strategies to align department with business objectives and division goals
- Partner with other business lines to maximize internal efficiencies and customer satisfaction
- Assist in developing platform for internet applications
- Manage closing, processing and underwriting teams
- Worked with IT to build new LOS system.
Underwriting /Manager
Heritage Bank of Nevada
10.2019 - 07.2020
- Ensure Clients are responded to timely, with precise answers and assistance to close their loan with the required time frame
- Support with conversion to new Loan Operating Systems and Bank Systems
- Ensure quality and timeliness of processing, closing, and funding of all loans to meet or exceed
- Established guidelines
- Provide training to employees in both operational and processing positions including employees working outside of Operations Department
- Designated Underwriter for several correspondents, ensuring the highest quality of loan decisions while meeting all required turn-around times for exceptional client service
Executive Vice President of Servicing
Main Street Asset Solutions
09.2014 - 07.2019
- Oversees servicing department and the call center’s activities through effectively monitoring performance results to ensure that all business goals are consistently met and with adherence to processes/procedures and regulatory requirements
- Perform all duties in accordance with company policies and procedures and all state and federal regulations
- ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manage the servicing of the existing mortgage portfolio, including handling customer inquiries and overseeing escrow payments
- Underwrite all forbearance and modification to FNMA/FHLMC guidelines
- Supervise and develop the quality control process within the mortgage department
- Ensure HMDA compliance
- Oversee all internal and third-party audits
- Train employees within department on compliance issues
- Creates and reviews various productivity reports daily and evaluates performance results at a team level
- Audits calls, incentive, and processes to ensure adherence to policies/procedures and regulatory requirements
- Assists with research and resolution of escalated customer service calls and issues as needed
- Service loans retained, sold and those managed by third party servicers that sells loans both directly to agencies and aggregator/ investors
- Manage, review, and implement new loan set-up/ first payment process and procedure
- Manage changes of industry best practices and regulation and work to keep company in compliance
- Monitor periodic customer reporting (1098/ escrow analysis etc.)
- Experienced in consumer loan modification requirements
Senior Loan Processor
Eagle Home Mortgage
Reno, NV
06.2013 - 09.2014
- Verifies, compiles, and types application information for mortgage loans: Reviews residential loan application file to verify that application data is complete and meets establishment standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment
- Calls or writes credit bureau and employer to verify accuracy of information
- Types loan application forms, using computer
- Calls specified companies to obtain property abstract, survey, and appraisal
- Submits mortgage loan application file for underwriting approval
- Submits approved mortgage loan file to MORTGAGE LOAN CLOSER for settlement.
Vice President of Operations
Greater Nevada Mortgage Services
Carson City, NV
12.2007 - 01.2013
- Responsible for successfully delivering on strategic objectives relative to mortgage processing, underwriting, secondary marketing and servicing
- Contribute to successful achievement of strategic business plan and associated metrics
- Demonstrate appropriate judgment in making strategic and operational decisions
- Exercise initiative and provide constructive input regarding development of new or improvements to existing policies and processes
- Manage in accordance with established budgets and contribute to formation of those budgets
- Oversee development of employees and ongoing training
- Designated Underwriter for seller servicer relationships FNMA and FHLMC, as well as quality control review of 15% of all loans closed and delivered to investors on monthly basis
- Extensive knowledge in Conventional, FHA, VA, USDA and NRHA programs
- Active in day-to-day operations responsibilities (Processing, closing, funding, underwriting, secondary and servicing).
Education
High School Diploma -
Valley High School
Las Vegas, NV06.1990
Skills
- Operating systems used: Encompass, Byte, FICS, The Mortgage Office, Calyx Point, Aces, Orijins Microsoft Office and Google office
- Desktop Underwriter
- Critical Thinking
- Attentive and Observant
- Quality Issue Identification
- Corrective Actions
- Data Capture and Analysis
- Adaptability and Flexibility
- Audit Assistance
- Regulatory Requirements
- Quality Improvement Strategy
- Document Quality
Certification
- Accredited Mortgage Professional, Mortgage Bankers Association
Timeline
Quality Control Auditor
10.2021 - 02.2022
Underwriter
First Home Bank
11.2020 - 07.2021
Processing Manager
Finance of America
09.2020 - 11.2020
Site Manager
Figure Lending, LLC
06.2020 - 09.2020
Underwriting /Manager
Heritage Bank of Nevada
10.2019 - 07.2020
Executive Vice President of Servicing
Main Street Asset Solutions
09.2014 - 07.2019
Senior Loan Processor
Eagle Home Mortgage
06.2013 - 09.2014
Vice President of Operations
Greater Nevada Mortgage Services
12.2007 - 01.2013
High School Diploma -
Valley High School
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