Ingrid Maldonado
Dallas,GA
Summary
Seasoned Customer Service professional with over10 years experience.
Overview
27
27
years of professional experience
Work History
Phone Sales Representative
The Home Depot
03.2022 - Current
- Greet, engage, help customers
- Making sure the customer experience was good at the store and they found what they were looking for
- Answering any question they might have
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services
- Accurately checking them out with their merchandise
- Receiving and counting money from the customers accurately
- Phone sales
Customer service
Kohl's department store
05.2015 - 11.2022
- Discussed options with customers, helping each make optimal choices for individual needs
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Adjusted bills and refunded money to resolve customers' service or billing complaints
- Presented existing and prospective customers with valuable service or product information to aid in decision-making
- Excelled in exceeding daily credit card application goals
- Strengthened customer retention by offering discount options
Order Fulfillment Lead
United Distributors, Inc
05.2016 - 03.2022
- Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines
- Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed
- Assisted in training new warehouse employees
- Followed SOP procedures to prevent mix ups and damages during order fulfillment process
- Tracked merchandise movements using RF scanners
- Conducted routine cycle counts and reconciled problems found
- Fulfilled orders quickly to accomplish challenging daily objectives
- Confirmed items picked for orders by keying codes into system
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking
- Limited damage to products and orders by using care when choosing items
Supervisor/Clerk
Quiktrip
05.2016 - 11.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Cash drawer balance
- Customer fraud protection (unauthorized use of card)
Pharmaceutical Manufacturing Operator
Mikart
01.1998 - 01.1999
- Assisted in the successful completion of validation studies for new processes or equipment, ensuring optimal performance and regulatory compliance.
- manufacturing process.Maintained accurate documentation of batch records, equipment logs, inventory reports, ensuring traceability throughout theAs a considered pharmacy employee, I understand and recognize that cleanliness is paramount to ensuring the health and safety of patients, colleagues, and the community. Maintaining a clean and sanitized environment is crucial in preventing the spread of infections, contamination of medications, and exposure to hazardous substances.A clean pharmacy environment not only reflects positively on the organization but also demonstrates respect for patients' well-being. By adhering to rigorous cleaning protocols, pharmacy staff can minimize the risk of medication errors, reduce the potential for allergic reactions, and prevent the growth of microorganisms that can compromise the efficacy of medications.Furthermore, a commitment to cleanliness promotes a culture of quality and accountability within the pharmacy. It ensures compliance with regulatory standards, industry guidelines, and accreditation requirements. By prioritizing cleanliness, pharmacy professionals can maintain public trust, uphold professional standards, and contribute to better health outcomes.In my future role, I am dedicated to upholding the highest standards of cleanliness, adhering to established protocols, and actively promoting a culture of cleanliness among colleagues.
- Improved safety compliance by conducting thorough inspections, identifying hazards, and implementing corrective actions.
- Supported the training of new team members by sharing knowledge, providing guidance, and acting as a resource for process-related queries.
Education
High School Diploma - undefined
06.1993
Skills
- Retail Sales (10 years)
- Retail (10 years)
- Supply Chain
- Adaptability and Dependability
- Customer Service
- Outbound Calling
- Customer Inquiry and Response
- Order Fulfillments
- Inventory Control
- Logistics
- Merchandising (10 years)
- Order Entry
- Quality Assurance
- Purchasing
- Hospitality
- Pricing
- Computer literacy
- Computer skills
- Sales
- Microsoft Office
- Skilled Negotiator
- Order Processing
- Information Confidentiality
Timeline
Phone Sales Representative - The Home Depot
03.2022 - Current
Order Fulfillment Lead - United Distributors, Inc
05.2016 - 03.2022
Supervisor/Clerk - Quiktrip
05.2016 - 11.2019
Customer service - Kohl's department store
05.2015 - 11.2022
Pharmaceutical Manufacturing Operator - Mikart
01.1998 - 01.1999
Marietta High School - High School Diploma,
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