Ingrid Menezes
Bridgeport,PA
Summary
Dynamic professional with a proven track record with Nasser Albarouki, enhancing client relations and improving organizational efficiency by 30%. Skilled in legal research and client communication, I excel in fast-paced environments, demonstrating exceptional problem-solving abilities and attention to detail. My expertise in document preparation and court procedures, coupled with a commitment to quality client support, drives successful outcomes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Lawyer's Assistant
Nasser Albarouki
11.2023 - Current
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Attended court hearings and depositions to take notes and document proceedings.
- Interviewed clients to obtain information relevant to cases.
- Conducted background investigations on defendant.
- Produced legal documents such as briefs, pleadings and appeals.
- Created weekly, monthly, and quarterly expense reports.
- Researched statutes, decisions, legal articles, and codes.
- Assisted attorneys with reviewing and organizing witness reports.
Translator and Interpreter
Self Employed
09.2019 - Current
- Translated documents from (Portuguese),(English) and (Spanish).
- Provided verbal summaries of non-English documents for immediate use.
- Maintained high linguistic standards across all translations through rigorous proofreading and editing processes.
- Assisted legal teams in navigating complex cases involving non-English speakers, providing accurate translation of testimonies and evidence materials.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
- Fostered better understanding of complex documents by translating technical manuals, legal contracts, and medical reports.
- Contributed to the successful completion of cross-cultural projects by collaborating with diverse teams as a language expert.
- Enhanced client satisfaction by delivering accurate translations and interpretations within tight deadlines.
- Expanded client base through consistent delivery of high-quality translation and interpretation services.
- Replicated flow, style, and overall meaning of original texts.
- Facilitated seamless communication during international events, such as conferences, seminars, and workshops, through on-site interpreting services.
- Enabled effective communication between doctors and patients with limited English proficiency by interpreting medical appointments accurately.
- Received positive feedback from clients for exceptional attention to detail in translated documents and interpreted conversations.
- Demonstrated cultural sensitivity and adaptability during interpretation assignments, fostering positive relationships with clients from diverse backgrounds.
- Translated documents for research departments, supporting data collection and reporting.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Streamlined communication between international business partners by providing precise interpretation services during meetings and conferences.
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
- Researched cultural etiquette and specific use of slang words.
- Used translation software to verify complex terms and expedite communication process.
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
- Updated existing translations to meet contemporary trends in communication.
- Prepared detailed notes per client specifications, assisting in business meetings and proposal presentations.
- Interpreted spoken and written languages other than English and vice versa.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Interpreted conversations between foreign language-speaking clients and others.
- Assisted foreign language-speaking clients with inquiries.
- Reviewed, edited and proofread translated documents for accuracy.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Proofread, edited and improved documents of different sizes.
- Translated other language books into English.
- Collaborated with team to translate series of documents from English to other languages.
- Maintained message content, tone, and emotion as closely as possible.
- Created detailed reports on accuracy of translated documents.
- Maximized quality control of translated documents.
- Stayed current on new expressions and cultural changes impacting language translation.
- Developed strategies to perform accurate and consistent translations.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Assisted with translation of foreign language television and radio programs.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Attended training programs to improve professional knowledge and interpretation skills.
- Translated documents from (English) to (Portuguese)
Assistant Teacher
Kiddies Academy
03.2023 - 02.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Monitored and reported student progress and development, offering mentoring as needed.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Assisted in implementation of new learning tools, systems and materials.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Provided one-on-one and group-based learning support focused on student progress.
- Supported teacher in preparing individualized learning plans for underperforming students.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
- Planned, prepared and presented group assignments to encourage collaboration.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
- Provided additional mentoring based on student evaluations.
- Researched and presented new learning tools and methods for classroom application.
- Helped students explore concepts with engaging, learning-focused activities.
- Developed and implemented classroom routines to address varying student needs.
Car Salesperson
Metro Auto Sales
02.2023 - 10.2023
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
Package Handler
Terapaq
03.2022 - 08.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Continually honed skills in operating various equipment such as hand trucks, pallet jacks, and forklifts to optimize workflow and enhance efficiency.
- Helped train new employees in safe practices and warehouse procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Operated equipment while observing standard safety procedures.
Delivery Driver
Bella Nappoli Pizzaria
11.2021 - 03.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
Pet Sitter
Pets Companion
10.2019 - 11.2021
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Gave medication to pets following guidelines from owners.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
- Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
- Supported positive behavior reinforcement training methods during walks or playtime sessions for better pet obedience outcomes.
- Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
- Increased client retention rate through excellent communication skills and genuine love for animals.
- Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.
- Implemented positive reinforcement training techniques to help pets learn proper behaviors.
- Attended consultations and met with pets and pet guardians to obtain guidelines and protocol for care.
- Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.
- Gave basic first-aid to injured animals before seeking medical care.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
Seller
Self Employed
07.2018 - 09.2019
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Utilized product knowledge to educate customers on features and benefits.
- Proactively resolved customer complaints, turning potential negative experiences into positive outcomes for both the client and company.
House Cleaner
Lucy Cleaning Service
07.2015 - 06.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Emptied trashcans and transported waste to collection areas.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Educated clients on best practices for maintaining a clean home between visits, leading to improved overall home care habits among customers.
- Improved client retention rates through trust-building activities such as following up after appointments.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
Cashier
Olliver Cafe
04.2013 - 06.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Phoenixville Area High School
Phoenixville, PA06.2017
Skills
- File Organization
- Client Communication
- Phone Etiquette
- Legal Analysis
- Legal Research
- Deadline Management
- Court Procedures
- Document drafting
- Legal Terminology
- Administrative tasks
- Proofreading
- Transcription
- Fast Learner
- Scheduling/Planning
- Microsoft Office
- Legal Document Preparation
- Writing and editing
- Legal writing
- Office Management
- Legal/Court Processes
- Document filing
- Client Relations
- Customer Relationship Management
- Organizational Efficiency
- Document Preparation
- Quality Control
- Client Support
- Client service and support
- Exceptional telephone etiquette
- Interviewing Clients
- Administrative Support
- Document Editing
- Project Management
- Case Management
- Court reporting
- Problem-Solving
- Customer Service
- Attention to Detail
- Multitasking
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Interpersonal Skills
- Work Prioritization
- Appointment Scheduling
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Lawyer's Assistant
Nasser Albarouki
11.2023 - Current
Assistant Teacher
Kiddies Academy
03.2023 - 02.2024
Car Salesperson
Metro Auto Sales
02.2023 - 10.2023
Package Handler
Terapaq
03.2022 - 08.2022
Delivery Driver
Bella Nappoli Pizzaria
11.2021 - 03.2022
Pet Sitter
Pets Companion
10.2019 - 11.2021
Translator and Interpreter
Self Employed
09.2019 - Current
Seller
Self Employed
07.2018 - 09.2019
House Cleaner
Lucy Cleaning Service
07.2015 - 06.2018
Cashier
Olliver Cafe
04.2013 - 06.2015
High School Diploma -
Phoenixville Area High School
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