Ingrid Montero
Brooklyn,NY
Summary
To display an instrumental role in the success and operation of an organization, applying my knowledge and experience in facility and office management to support the functioning of business operations by managing staff, coordinating operation ensuring that superior customer service is delivered. I aim to promote a positive corporate image and maintain or exceed quality and safety standards with a proactive approach. Knowledgeable and experienced Facilities Coordinator familiar with different building systems and overall operations. Skilled in coordinating internal teams and resources as well as outside vendor support for complex services and repairs. Dedicated to keeping operations seamless for staff and visitors.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Facilities Supervisor
JetBlue Airways Corp.
Jamaica, NY
07.2021 - 01.2024
- Tracks facilities service requests and ensures requests are completed within established timelines and quality standards
- Oversees the performance of our business partners as it relates to maintenance of our facilities
- Oversees the day-to-day activities at terminal 5, Hangar/Building 81 and buildings 74
- Organize facility projects with our business partners and/or contractors
- Monitor, and assess the performance of business partners as it relates: janitorial, trash, security monitoring (infrastructure), and horticulture maintenance
- Ensure that business partners effectively maintain mechanical equipment rooms to ensure clean and safe conditions at all facilities
- Responsible for assisting in the development of RFP document, gathering quotations for contract development and business case preparation
- Makes day-to-day decisions within or for a group/small department
- Meet with airport authorities and attend facilities meetings representing Jetblue as assigned.
- Inspected facilities on a regular basis to identify potential issues or areas of improvement.
- Coordinated the installation and replacement of equipment, furniture, and fixtures in buildings.
- Managed vendors providing services such as janitorial, landscaping, security.
Office/Facilities Manager
UNILEVER/SODEXO
New York, NY
01.2018 - 09.2021
- Planned and managed facility central services such as reception, security, cleaning, catering, waste and disposal
- Obtained quotes and tenders from vendors and suppliers
- Calculated and compared costs for goods and services to maximize cost-effectiveness
- Negotiated contracts to optimize delivery and cost saving measures
- Monitored expenses and payments for vendors
- Organized conference and meeting room bookings
- Monitored and maintain office equipment
- Monitored the HVAC system, which includes regular inspections, calibrations, repairing or installing components
- Responsible for maintaining contracts, COI's, safety documents for all contractors and projects
- Placed catering orders, created menus for clients and staff
- Organized each delivery timely, setting up all non-perishable items needed in advance
- Ensured availability of any specialty linen, china and rental needs in advance.
Assistant Manager - Linen Department
New York City Health and hospitals
New York, NY
01.2016 - 12.2018
- Organized and scheduled Frontline staff to ensure that the Linen Dept
- Was fully staffed for each shift
- Maintained client satisfaction at a level that ensures account retention
- Handled the data entry of the Linen Helper Software and made adjustments to par-levels when needed
- Maintained quality control by continuously checking assigned areas to be sure work was done properly and that personnel followed schedules (duty lists)
- Evaluated employee performance and identified hiring and training needs
- Handed out assignments and inspected equipment on a daily basis, to maintain it in clean condition and in good repair
- Followed up on any repairs needed in the linen department
- Maintained good public relations with all patients, facility and staff personnel, including coordinating timely delivery of clean linen
- Made sure all required daily huddles and weekly Sodexo huddles were completed with linen Department staff.
Office of Refugee Resettlement /Unaccompanied Minors - Supervisor
New York Foundling
New York, NY
01.2012 - 12.2015
- Assisted in the supervision and guidance of children and youth 0 to 18 years of age
- Provided Leadership, supervision, guidance and professional development of Youth Care Specialists
- Ensured the completion of NYF incident reports and submission of reports to Staff for ORR entry
- Ensured adequate communication during shift changes and that emergencies were reported
- Checked inventory and worked with the Director in ensuring all necessary items were replenished
- Oversaw staff and assisted in food preparation service, clean up, and overall program services
- Participated as an interdisciplinary team member
- Managed crisis, established empathy and attempted to alleviate anxieties and tensions
- Co-facilitated recreation, orientation and/or educational groups
- Led and organized group community meetings
- Monitored documentation of daily activities, communications, medication administration and incidents in various logs
- Ensured that staff adheres to all city, state and federal regulations and policies
- Booked tickets and made travel arrangements for Unaccompanied minors to be reunited with their parents or legal guardians.
Education
AA in Retail Merchandising -
Kingsborough Community College
06.2011
Skills
- Proficient in Microsoft Office, Windows systems, Kronos and ADP Fluent in Spanish/English
- Catering
- Facilities Maintenance
- Contract Negotiation
- Facilities Management
- Budgeting
- Employee Evaluation
- Expenses Management
Certification
JetblueJetBlue
- ServSafe
- Food Safety Certification
- Osha 10 Certification
Personal Information
Willing To Relocate: Anywhere
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Facilities Supervisor
JetBlue Airways Corp.
07.2021 - 01.2024
Office/Facilities Manager
UNILEVER/SODEXO
01.2018 - 09.2021
Assistant Manager - Linen Department
New York City Health and hospitals
01.2016 - 12.2018
Office of Refugee Resettlement /Unaccompanied Minors - Supervisor
New York Foundling
01.2012 - 12.2015
AA in Retail Merchandising -
Kingsborough Community College
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