Ingrid Morales
Miami,FL
Summary
Detail-focused Assistant brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations.
Overview
26
26
years of professional experience
Work History
Inventory Accuracy Assistant
Penny OpCo LLC
Miami, FL
03.2018 - Current
- Customer service and sales, greets and assists customer in finding products and delivers outstanding customer service, actively listens to customers issues in a calm and agreeable manner to resolve problems
- Door to floor / RFID / Inventory
- Executes cycle counts and stocks ledger updates as directed
- Participates in annual inventory preparation, auditing, and error correction activities
- Stock room activities, performs all merchandise transfer out (MTO), return to vendor and return to warehouse activities
- Oversees dedicated delivery shipments, including all third parties, Fedex and UPS, are checked in timely and accurately
- General Operations, complete changes accurately and on time in order to maximize
- Performance standards, supports company shrink and safety initiatives
- Meets established performance standards for the role on a consistent basis, including (but not limited to) product and service sales, profit, productivity, and attendance
- Stocked shelves with merchandise according to company guidelines.
Merchandise Execution Team
JCPeney
Miami, Florida
06.2014 - 03.2018
- Adhered strictly to company policies regarding personal appearance, punctuality, attendance.
- Replenished stock levels on shelves according to established guidelines.
- Assisted in setting up and stocking product displays in store aisles.
- Participated in weekly team meetings with supervisors to discuss objectives, goals, and progress of tasks assigned.
- Received and processed incoming shipments of merchandise from vendors.
- Unloaded, sorted, and distributed incoming merchandise into appropriate shelves or bins.
- Followed proper tagging techniques when applying labels onto products prior to placing them on shelves.
- Provided customer service assistance to shoppers seeking help with locating merchandise.
- Conducted regular price checks throughout the store to ensure accurate pricing information was displayed on shelves.
- Maintained a clean work area at all times by disposing of empty boxes, containers. properly.
- Communicated regularly with colleagues regarding changes in store policies or procedures related to merchandising duties.
- Organized and maintained back-of-house storage areas for efficient access to stock.
- Created eye-catching displays to attract customers and move new merchandise.
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
- Cleaned and organized display cases, shelves and aisles.
- Demonstrated great teamwork skills with staff members involved in production.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Monitored weekly, monthly and quarterly achievement goals.
- Developed creative visual merchandising campaigns to focus on selling older inventory.
- Placed prices and descriptive signage to enhance displays and promote items.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Recovery Lead
JCPenney
Miami, Florida
03.2011 - 06.2014
- Refolding merchandise
- Sizing merchandise on the display(e.g. from X small to Xl)
- Bringing items from the fitting rooms back to the floor (Go-backs)
- Bringing merchandise left behind the cash register back to the floor
- Bringing misplaced items back to their appropriate area/fixture on the floor
- Facing products on the shelves
- Replacing sold merchandise with items from the under stocks of the fixture
- Light cleaning of fixtures
Floor Associate
JCPenney Department Store
Miami, Florida
06.2009 - 03.2011
- Adhered to all safety regulations when handling products and equipment.
- Greeted customers and answered their questions about product availability, prices, and use.
- Cleaned work areas regularly.
- Maintained knowledge of current sales and promotions, policies regarding payment methods, returns, exchanges.
- Maintained high standards of customer service during all interactions.
- Provided assistance to other departments when needed.
- Assisted customers with locating merchandise in the store.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Customer Support Specialist
Makiki Plaza Inter
Managua, Nicaragua
02.1998 - 12.2000
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Provided accurate information about products and services to customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Associate of Arts - History
Universidad Nacional Autonoma De Nicaragua
Nicaragua11-1999
High School Diploma -
Instituto Nacional Experimental Mexico
Nicaragua11-1992
Some College (No Degree) -
Tecnico En Computacion
Skills
- Computer Skills
- Verbal and written communication
- Product and service understanding
- Relationship Building
- Event Planning
- Fast Learner
- Basic Mathematics
- Email correspondence
- Product and service knowledge
- Operations Support
- Team Collaboration
- Leadership
- Martial Arts: Tae Kwon do
Accomplishments
- Associate of the Month
- District Associate
- Peer to Peer Recognition Certificate
- Associate recognition certificate
Languages
English
Elementary
Spanish
Native/ Bilingual
Affiliations
- Exercises
- Reading
Timeline
Inventory Accuracy Assistant
Penny OpCo LLC
03.2018 - Current
Merchandise Execution Team
JCPeney
06.2014 - 03.2018
Recovery Lead
JCPenney
03.2011 - 06.2014
Floor Associate
JCPenney Department Store
06.2009 - 03.2011
Customer Support Specialist
Makiki Plaza Inter
02.1998 - 12.2000
Associate of Arts - History
Universidad Nacional Autonoma De Nicaragua
High School Diploma -
Instituto Nacional Experimental Mexico
Some College (No Degree) -
Tecnico En Computacion
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