Ingrid Muzquiz
Forest Park,IL
Summary
Experienced Administrative and Executive Assistant with over 5 years of office experience specializing in administrative work, problem solving, planning, and optimal assistance. Detailed knowledge of business terminologies and standard practices. Committed with a focus on professionalism, compliance, and risk management.
Overview
9
9
years of professional experience
Work History
EXECUTIVE ASSISTANT
Office Clean
03.2019 - Current
- Provided administrative support to the CEO by conducting clerical tasks, scheduling service appointments, and ensuring positive client interactions
- Performed managerial tasks for CEO to ensure company productivity
- Provided customer support to existing and new clients
- Maintained a detailed service schedule to ensure client satisfaction
- Performed general administrative tasks such as photocopying, scanning, answering phones, and handling email communications
- Maintained client and account data entry requirements by following company guidelines and procedures
- Prepared periodic productivity and sales reports
ADMINISTRATIVE ASSISTANT & OFFICE COORDINATOR
Northlake Realtors, LLC
01.2021 - 12.2022
- Provided administrative support in the workplace and assisted the managing broker with executive support with daily clerical tasks
- Prepared real estate transactional documents
- Prepared listing presentations, net-sheets, and listing agreements
- Managed the office MLS and updated listing inventory as necessary
- Proficiently used CRM systems to build strong relationships with clients
- Managed the managing broker’s calendar
- Conducted onboarding of new hirees and provided training for all agents
RECEPTIONIST
Maywood Dental Care
01.2018 - 12.2020
- Assisted with initial intake and information gathering
- Prepared daily charts and schedule of patients for the dental staff
- Processed dental insurance paperwork and collected payments
- Maintained an organized appointment schedule by scheduling initial and follow-up appointments for clients
- Acted as a liaison between dentist, hygienist, and patients
GALLERY ASSISTANT
Restoration Hardware
09.2015 - 01.2018
- Supported the leadership team with all facets of the business
- Processed returns and exchanges of luxury furniture supported customer service team by answering phones on product and service questions; suggesting information about other products and services
- Processed orders and prepared correspondences that fulfilled customer needs and ensure customer satisfaction while informing customers of deals and promotions
- Shipping and receiving duties included accepting delivery of merchandise, properly processing received invoices, and prices merchandise as needed and unpacking, checking incoming shipments
- Responsible for day-to-day inventory, clerical, back house, and in-stock items
- Supported incoming and outgoing inventory; pick-ups and delivers inventory as needed
Education
Associate's Degree - Radio Broadcasting
Morton College
Cicero, ILSkills
- Website Administration
- Brand Development
- Writing & Editing
- Risk & Compliance
- Team Leadership
- Budgeting and Planning
- Client Support
- Public Relations
- Adaptability
- Microsoft Office Suite
- Google Suite
- Real Estate
- MLS Management
- Social Media Management
- Content generation
- Content Development
Timeline
ADMINISTRATIVE ASSISTANT & OFFICE COORDINATOR
Northlake Realtors, LLC
01.2021 - 12.2022
EXECUTIVE ASSISTANT
Office Clean
03.2019 - Current
RECEPTIONIST
Maywood Dental Care
01.2018 - 12.2020
GALLERY ASSISTANT
Restoration Hardware
09.2015 - 01.2018
Associate's Degree - Radio Broadcasting
Morton College
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