Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ingrid Oldenberg

Orlando,FL

Summary

Proven track record in sales and customer service excellence. Closing techniques and persuasive communication. Skilled in contract preparation and deed document familiarity, I consistently exceeded sales targets by leveraging objection handling skills, resulting in top performance recognition and expanded customer bases.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Timeshare Closing Officer

Westgate Resorts Orlando
05.2023 - 09.2024
  • Fully explains the documents to new owners.
  • Demonstrate the highest customer service to new owners through cancellation period.
  • Communicates with other departments to make sure all procedures are uniform.
  • Follow up calls for new owners.
  • Makes sure that Sales reps, Contract processing, and deeding are all updated on all changes. .
  • Keeps records of deals, reps, and all involved in each individual deal.
  • Save the cancellations.

Timeshare Sales Representative

Hilton Grand Vacations
09.2022 - 05.2023
  • Front line sales/ overcome objections to create a sale.
  • Developed strong rapport with potential buyers to effectively close deals and secure long-term client loyalty.
  • Continuously met or exceeded personal performance targets, earning recognition as a top-performing Timeshare Sales Representative within the organization.
  • Collaborated with team members to develop innovative sales strategies, streamlining the sales process and boosting overall performance.

Quality Assurance Officer

Holiday Inn Club Vacations at Orange Lake Resort
09.2019 - 09.2020
  • Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management, and HCV owners.
  • Confirms sales and verifies contracts.
  • Handles walk-in cancellations and owner cancellation calls; rewrites sales and assists QAOs with the mail-out process to recover lost business.

Sales Representative

Westgate Resorts
04.2014 - 08.2019
  • Day line sales representative.
  • Overcome objections to create a sale.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.


Education

Master of Science - Design

UEL
Brazil
08.2003

Bachelor of Science - Marketing

UNOPAR
Brazil
07.2002

Skills

  • Sales strategy development
  • Closing Techniques
  • Persuasive Communication
  • Objection handling
  • Contract Preparation
  • Deed Document Familiarity

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional

Certification

  • Notary Public - Florida
  • Real Estate License - Florida

Timeline

Timeshare Closing Officer

Westgate Resorts Orlando
05.2023 - 09.2024

Timeshare Sales Representative

Hilton Grand Vacations
09.2022 - 05.2023

Quality Assurance Officer

Holiday Inn Club Vacations at Orange Lake Resort
09.2019 - 09.2020

Sales Representative

Westgate Resorts
04.2014 - 08.2019

Master of Science - Design

UEL

Bachelor of Science - Marketing

UNOPAR

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Ingrid Oldenberg