Ingrid O'Meally, MA, CPO

• Conducted initial client consultations to identify needs and expectations.
• Developed comprehensive strategies to meet the clients' objectives.
• Provided ongoing support, advice and guidance throughout the project lifecycle.
• Explored new opportunities with existing clients to increase revenue streams.
• Collaborated closely with other departments on projects related to client satisfaction.
• Established long-term relationships with key stakeholders within each organization.
• Negotiated contracts and agreements based on specific terms determined by the clients.
• Consulted carefully with customers for duration of sales process in order to maximize satisfaction and prevent problems.
• Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
• Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
• Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
• Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
• Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
• Drafted proposals for potential customers outlining terms of service agreements.
• Established strong relationships with key decision makers within client organizations.

Fostered successful client relationships and provided meticulous account oversight for prominent Managed Service Provider (MSP) account. Collaborated with internal and external stakeholders, to craft and execute comprehensive account strategies. Effective augmentation of AMN's service portfolio bolstering market presence, optimizing fill rates, and ultimately delivering optimal customer satisfaction.

• Spearheaded the generation of 544 million dollars in top-line revenue in the year 2022.
• Hired 3 client facing Program Managers; Provided oversight of Program staff and activities, budgets, and activities.
• Developed structure and metrics, used to conduct weekly fulfillment strategy that align with organizational goals.
• Collaborated with Internal and External stakeholders to implement the expansion of 25 Tenet/ USPI Surgical facilities under the MSP Program.

Supervised the timely and efficient delivery of services to our designated clientele. Adept management of contingent workforce, statement of work (SOW) administration, onboarding/offboarding processes, and the strategic mitigation of co-employment risks. Impeccably executing contractual services, leveraging an astute grasp of client dynamics, market intricacies, cross-functional harmonization, meticulous process evaluations, and fostering supplier interactions and affiliations.

Oversaw client and candidate-facing teams responsible for placements, as well as the management of International healthcare professionals. Prioritized daily strategy formulation, consultative engagement, and the achievement of company initiatives. Managed client-facing teams involved in sales and account management, while concurrently managing my own portfolio of business.

Key Highlights and Achievements:

• Facilitated strategic placement and oversight and of foreign educated healthcare professionals to supplement the US workforce for Healthcare systems across the country, in exchange for Greencard sponsorship.
• Pioneered MedPro's Managed Service Provider (MSP) partnership with the University of Miami Hospital and Clinics.
• Provided oversight for a substantial 20 million dollar MSP contract in 2020, ensuring precise alignment with the University of Miami's contract labor requisites.
• Implemented per diem service offering to meet the needs of MSP client.
• Coached and mentored sales team members and/or leaders by conducting weekly one on one meetings, side by side coaching, role playing, as well as annual performance evaluations

Led a team 8 Account Managers, entrusted with the strategic placement of Domestic and International Nurses into both short-term and long-term roles across healthcare institutions nationwide. Maintained commitment to achieving exceptional fill rates, upholding unrivaled customer service standards, and expanding market share, all while fostering enduring client partnerships.

Key Highlights and Achievements:

• Led a team 8 Account Managers, entrusted with the strategic placement of Domestic and International Nurses into both short-term and long-term clinical roles across healthcare institutions nationwide.
• Oversaw a substantial revenue stream of 100 million dollars within the domain of Domestic and International Account Management.
• Successfully managed my own book of business while simultaneously serving in a leadership capacity
• Spearheaded weekly accountability meetings on team performance with the executive leadership team.
• Facilitated process enhancements and weekly reporting to align with client objectives