Summary
Overview
Work History
Education
Skills
Timeline
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Ingrid Ortiz

Winter Garden,FL

Summary

Experienced Office Management and Administration Professional. Experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Very proficient in Microsoft Excel and have been through the NADA Leadership and Office Training programs.

Overview

26
26
years of professional experience

Work History

Office Manager

Hyundai
07.2017 - Current
  • Oversee the day-to-day activities of the accounting department, including but not limited to, daily bank reconciliations, daily cash position, balancing the documents, managing floorplan and reconciliation, reviewing and reconciling schedules, overseeing accounts payable & receivable.
  • Assistant twith with financial statements at months end. Implemented and managed processes and procedures for various departments. Assisted payroll with data compilation, timecard approval, and final submission of payroll reports to ADP. Assisted Human Resources by vetting potential employees and onboarding new employees.

Contracts & Billing Administrator

Toyota Financial Services
07.2012 - 07.2017
  • Provided breakdown, audits and billing of all transactions, coordinated and distributed contracts, processed warranties and other required paperwork, sending to bank for funding.
  • Receipted CIT funding and confirmed all monies prior to posting a transaction.
  • Posted and reconciled bank reserves. Ensured all trades had negotiable titles, and that trade paperwork was properly processed and signed by legal owner(s).
  • Stocked-in new and used vehicles. I compiled data to create daily cash management reports. Calculated commissions and tracked monthly draw for 25 sales people. Assisted Controller and co-workers as needed.
  • Created processes and procedures for Used Car Administrators.

Used Car Administrative Assistant

Toyota
11.2011 - 06.2012
  • Created processes and procedures for Used Cars.
  • stocked-in used vehicles.
  • Handled wholesales and purchases from individuals.
  • logged and tracked lease buy-outs.
  • Assisted in overseeing reconditioning of used cars.
  • Ran Car-Fax data and assisted Used Car Director with day-to-day activities.

Wholesale Title Clerk

Miller Motorcar Company
01.2003 - 09.2011
  • Executive Assistant and Acting Office Manager, coordinated travel, processed daily reports and maintained current status reports.
  • Managed email correspondence. Recorded all wholesales, reconciled schedules, and tracked incoming and outgoing titles.
  • Subject Matter Expert for title functions, I was actively sought out by other Dealerships to assist with title questions, administrative tasks, and training.
  • Streamlined title processing by efficiently managing documentation and maintaining accurate records.

Parts Manager Administrative Assistant

Bill Heard Chevrolet
09.1997 - 11.2002
  • Performed duties of Parts Manager Administrative Assistant. Due to prior title experience gained while working at the Tax Collector's Office, I was reassigned as Title Clerk and moved to the Accounting Department. Organizational skills and attention to detail led to my promotion as Used Car Administrator. As Used Car Administrator, I handled the majority of the day-to-day functions of the department, which enabled the Director to concentrate on other duties.
  • Ordered parts for customers, repair shops, and service departments.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.

Education

Bachelor of Arts - English, Math

High School Of American Studies At Lehman College
Bronx, NY
05.1991

High School Diploma -

Seminole High School
Sanford, FL
09.1990

Skills

In my 30 years of accounting experience, I have preformed various functions within the automotive industry, to include: Six years as Officer Manager, five years as Contracts & Billing Clerk, eight years as Executive Assistance to the Owner of Miller Motorcar Company, and five years as Parts Manager Administrative Assistant

The following skills have been honed:

  • Billing
  • Inventory Control
  • Customer Service
  • Data Entry
  • Expense Reporting
  • Revenue Forecasting
  • Budget Management
  • Payroll Processing
  • Decision Making
  • Employee Training
  • Time Management
  • Problem Solving
  • Record Keeping
  • Team Bonding
  • Staff Training
  • Financial Reporting
  • Budget Administration

Timeline

Office Manager

Hyundai
07.2017 - Current

Contracts & Billing Administrator

Toyota Financial Services
07.2012 - 07.2017

Used Car Administrative Assistant

Toyota
11.2011 - 06.2012

Wholesale Title Clerk

Miller Motorcar Company
01.2003 - 09.2011

Parts Manager Administrative Assistant

Bill Heard Chevrolet
09.1997 - 11.2002

Bachelor of Arts - English, Math

High School Of American Studies At Lehman College

High School Diploma -

Seminole High School

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Ingrid Ortiz