Ingrid Ospina Silva

Responsible for providing technological support to advisors and commercial directors on our own platform, since all the necessary operations for the application for a financial loan are carried out there.

Correct information mistyped by the advisor or the client through specific applications, since for security reasons it was not allowed to do so by themselves

Interact with external companies that provide some services such as identity validation and OTP (One Time Password) code generators

Carry out methodical problem solving and include the steps in a database of solutions

Give daily, weekly and monthly reports to the IT manager about all those more repetitive errors and how their respective solution was given.

Certification of security standards for provisioning computers, desktops and laptops.

Generation of PKI certificates for digital signatures in S/MIME emails, Installation of PKI certificates, Licensing control.

Limited administration of Symnatec EndPoint Protection antivirus console, Installation of Data Loss agents. DLP Prevention and Compliance Inventory

nstall and configure the technology to be used in each company, i.e. equipment, operating systems, programs and applications, Perform periodic maintenance of equipment and systems.

Provide assistance to employees or customers in technological matters: (Understand the problem and its cause, Solve the problem, explain the problem to team members or the customer)

Detect faults in systems and applications: (Perform diagnostics of hardware and software malfunctions, Find solutions to any failures and implement them.

In charge of entering into the computer system all those medical accounts that have been sent by the IPS in the outpatient, emergency and hospital services, so that a more exact detail can be obtained digitally and the medical audit can be followed.

Organize the documentation according to the legalization standards in force for the filing, drafting and preparation of different types of documents taking into account the established standards

Maintain nationwide control of print and copy management in the organization

handle different types of platforms, such as B.I (Business Intelligence), INSITU, etc.

Generate reports by regional with the help of the tool, analyze the data and consolidate sales by product line.

Assist the organization's salespeople via telephone on the operation of the sales application managed by the company

Configuration of corporate emails nationwide with remote assistance by Supremo Control and Team Viewer, Contact Management, Signatures and Data File Restore

To take control and assignment of cellular equipment to the sellers who require it in the company.