Ingrid Overchuk
Duluth,MN
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Skilled at supporting patients with simple and complex needs with professionalism.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Volunteer
Duluth YMCA
Duluth, MN
10.2019 - 03.2020
- Volunteered as a Greeter at the Member Services desk and assisted with events
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Approached issues proactively to best meet current and future community needs.
Volunteer
Animal Allies Humane Society
Duluth, MN
09.2019 - 07.2021
- Volunteered as a "Dog Buddy," walking, supervising, socializing and training dogs
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
Volunteer
Valley Outreach
Stillwater, MN
03.2016 - 12.2017
- Volunteer in food shelf and clothing closet
- Sorted food and clothes, and stocked shelves
- Assisted qualifying members of the community in shopping for food and clothing
- Reported to head staff during each shift to share successes, and work with them to address areas of improvement for the operation
- Assisted local community families seeking services
- Trained and worked alongside a diverse and constantly changing group of volunteers
- Logged the food volume and quantity of clothing items distributed during each shift
- Worked to positively represent and share information about the program within the community, both to encourage donations and to help alert potential clients
Cashier/Sales/Customer Service
Frattalone’s ACE Hardware Summit Hill
Saint Paul, MN
08.2014 - 02.2017
- Provided high quality customer service in a fast-paced environment
- Maintained an even cash drawer and accurate daily discount log
- Became knowledgeable about and stocked new products
- Worked cooperatively with other departments in a team environment
- Created effective indoor and outdoor displays, bin labels and sale signs
- Developed working relationships with regular customers
- Shifted to different store areas or job tasks as needed by the management
- Prioritized and multi-tasked to more efficiently complete work assignments
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Cashier/Customer Service
Kowalski's Markets
Oak Park Heights, MN
09.2015 - 03.2016
- Managed and supervised the front end of the store, leading a team of cashiers, customer service employees, and courtesy staff
- Maintained an even cash drawer daily
- Provided excellent customer service in a fast-paced environment
- Multitasked and delegated certain tasks to other employees as appropriate
- Responsible for locking out cash drawers and closing down store at night
- Addressed customer requests or complaints
- Logged special orders and made sure they were delivered on schedule
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Certified Nursing Assistant
Presbyterian Homes
Oak Park Heights, MN
01.2009 - 01.2015
- Successfully completed activities of daily living in both long-term care and TCU as part of a team
- Organized and executed group activities with residents
- Collaborated with PT and OT staff to provide excellent daily routines for patients
- Accurately collected and logged vital signs, behaviors, intakes, etc
- Completed nutrition and culinary training classes
- Alzheimer’s and dementia training to provide excellent care to a specific population
- Worked closely with resident family and friends to provide best care experience possible
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
NA/Mental Health Associate
Regions Hospital
St. Paul, MN
12.2012 - 05.2014
- Assisted patients with activities of daily living while maintaining their comfort and safety
- Organized and executed group activities and educational lectures
- Served meals at designated times and assisted patients with dietary choices
- Collaborated with doctors, nurses, and social workers to provide optimum patient care
- Performed one-on-one patient interviews and reported information back to team
- Accurately collected and logged vital signs, behaviors and intake information
- Worked closely with patient, family and other visitors to provide the best care experience possible and to gather information for future planning
- Facilitated community integration activities, encouraging patients to develop social connections outside of the treatment setting.
- Assisted in the development of individualized treatment plans, addressing specific needs and goals for recovery.
- Participated in case conferences to review progress, identify areas for improvement, and adjust treatment plans accordingly.
- Contributed to a positive therapeutic environment through consistent engagement in professional development opportunities.
- Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
- Collaborated with multidisciplinary teams for comprehensive care, optimizing patient outcomes and overall satisfaction.
- Provided necessary resources for families and caregivers, fostering a supportive environment for patients'' continued progress.
- Provided crisis intervention services as needed, intervening promptly to address immediate safety concerns and connecting individuals with appropriate care.
- Conducted group therapy sessions to facilitate open communication, peer support, and personal growth among patients.
- Educated patients and their families on mental health conditions, treatment options, and available resources to support ongoing recovery.
- Established rapport with patients through active listening, empathy, and non-judgmental interactions.
- Maintained a safe environment for all residents by implementing risk management protocols when needed.
- Supported clients through crisis situations, utilizing de-escalation techniques and appropriate interventions to ensure safety.
- Ensured compliance with all regulatory requirements, maintaining accurate records and adhering to confidentiality guidelines.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Observed and monitored client behavior and responses to treatment.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Stayed current on mental health research to follow new developments and research in mental health field.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Assisted clients in achieving personal goals through tailored therapeutic interventions and counseling techniques.
Children's Fitness Programming
Lifetime Fitness
01.2003 - 01.2004
- Designed and implemented children's activities as well as some family programs, holiday activities, and parties
- Facilitated excellent communication and rapport between parents, staff and children
- Constantly added to client base and maintained current customer satisfaction with programming
Cashier/Customer Service
Galyan’s Sports and Outdoor Apparel
01.2003 - 01.2004
- Customer service duties similar to those carried out at Home Depot and listed above
- Assisted customers in obtaining sporting licenses and adhering to state regulations
Cashier (Front End)/Customer Service Representative
Home Depot
01.2006 - 01.2007
- Promptly and accurately handled store transactions
- Successfully responded to numerous customer inquiries and concerns
- Proven ability to multi-task and shift priorities in a fast-paced environment
- Customer Service Award and two-time Efficient Service Award Winner
Care Manager
Sunrise Senior Living
01.2008 - 01.2009
- Successfully supported activities of daily living in the Reminiscence (dementia and Alzheimer’s) unit
- Organized and executed group and individual activities with residents
- Performed one-on one observations, evaluations and care
- Logged activity and cognition levels and communicated to families via written or verbal communication
Dog Boarder, Play Group Leader
Dog Days, Inc.
01.2010 - 01.2011
- Developed and maintained strong bonds with dogs and owners
- Provided excellent care for boarding dogs and managed dynamics between dogs
Test Evaluator
Data Recognition Corporation
01.2008
- Evaluated state test proficiency at various grade levels for areas including writing, math and science
- Tasks performed in a team environment, under time constraints, and within statistical margins
Education
Bachelor of Arts - Psychological and Brain Sciences
Dartmouth College
Hanover, NH2020
Nursing
Herzing University
Crystal, MNNursing Assistant/Home Health Aide Class
Century College
White Bear Lake, MN01.2008
Skills
- Patient Management
- Treatment Planning
- Records reviewing
- Patient Education
- Compassionate patient care
- Customer/Client relations
- Scheduling
- Schedule Management
- Administrative Support
- Document Management
- Clerical Support
- Documentation And Reporting
- Office equipment operations
- Record preparation
- Spreadsheet tracking
- Problem-Solving
- Team Collaboration
- Courteous and Professional
- Relationship Building
- Computer Proficiency
- Documentation
- Records Maintenance
- Referral Coordination
Key Qualifications
Experience and outstanding skills in customer service and communication with job assignments in the areas of sporting goods, food service, and home improvement products and healthcare. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle challenging situations. Experience with computers and literate in several programs (Microsoft Office, STATA, SPSS, select medical charting) as well as internet functions. Excellent interpersonal skills and strong ability to work with others and develop productive relationships with colleagues, customers and staff at all levels. Excellent written and verbal communication skills.
Certification
CPR/First Aid
Seizure Safety Training
Timeline
Volunteer
Duluth YMCA
10.2019 - 03.2020
Volunteer
Animal Allies Humane Society
09.2019 - 07.2021
Volunteer
Valley Outreach
03.2016 - 12.2017
Cashier/Customer Service
Kowalski's Markets
09.2015 - 03.2016
Cashier/Sales/Customer Service
Frattalone’s ACE Hardware Summit Hill
08.2014 - 02.2017
NA/Mental Health Associate
Regions Hospital
12.2012 - 05.2014
Dog Boarder, Play Group Leader
Dog Days, Inc.
01.2010 - 01.2011
Certified Nursing Assistant
Presbyterian Homes
01.2009 - 01.2015
Care Manager
Sunrise Senior Living
01.2008 - 01.2009
Test Evaluator
Data Recognition Corporation
01.2008
Cashier (Front End)/Customer Service Representative
Home Depot
01.2006 - 01.2007
Children's Fitness Programming
Lifetime Fitness
01.2003 - 01.2004
Cashier/Customer Service
Galyan’s Sports and Outdoor Apparel
01.2003 - 01.2004
Bachelor of Arts - Psychological and Brain Sciences
Dartmouth College
Nursing
Herzing University
Nursing Assistant/Home Health Aide Class
Century College