Summary
Overview
Work History
Education
Skills
Timeline
Generic

INGRID PAGOAGA

FREEHOLD

Summary

Versatile and dynamic professional with a proven track record at South Jersey Legal Services, adept in legal support and client relations. Excelled in multitasking across various roles, enhancing operational efficiency. Skilled in Microsoft Word and bilingual communication, I significantly improved client satisfaction and service delivery through outstanding interpersonal and technical abilities.

Overview

22
22
years of professional experience

Work History

Legal Receptionist

South Jersey Legal Services
Toms River
01.2022 - 07.2022
  • As part of my duties, I provided all aspects of legal and administrative support for lawyers as well as other associates of the firm
  • Greets guests and clients, answers their inquiries, and directs them to the appropriate attorney
  • In addition, I served as the attorney's translator for their Spanish-speaking clients
  • Attorneys were given a designated bin for sore mail and dictated letters for clients and mail

Imaging Production Specialist

Iron Mountain
Freehold
01.2019 - 12.2020
  • Responsibilities included preparation of documents
  • Remove staples, paper clips, or other fasteners
  • Straightened folded pages, and place the sheets flat in the scanner to be scanning
  • Returning the complete batches to the carton after the scan was completed

Customer Service Representative

Freehold Raceway Mall
Freehold
01.2006 - 12.2007
  • Responsibilities include answered incoming calls
  • Open closing the booth and schedule days
  • Intensive cash handling
  • Provide the most pleasant service to the customer with their gift card purchases

Manning Caliendo & Thompson firm
Freehold
01.2005 - 12.2006
  • Responsibilities include served as an interpreter for all Spanish speaking clients
  • Translate documents from English to Spanish
  • Pull files requested, organize files, and alphabetical and numerical order
  • Place confidential documents in the corresponding file
  • Other duties but not limited

Telephone Operator

Monmouth County Division of Social Services
Freehold
01.2003 - 12.2005
  • Duties include answering all incoming calls and disseminating them to appropriate personnel Greeted walk-in clients and directed to the appropriate office Highly effective communication skills to interact with others positively
  • Quick decision-making skills are also used to complete tasks in a timely fashion
  • Served as a mediator in conflict resolution for disturbed clients

Bail Bond Assistance

You're Bail Out
Freehold
01.2003 - 12.2005
  • Prepare paperwork for incarcerated individuals for bail, which includes taking headshot pictures
  • Explaining paperwork to both offender and indemnity
  • Schedule appointments
  • Complete paperwork for bails, and confirmation of court dates
  • Accompanied Bounty Hunters for offender's pick-up

File Clerk

Monmouth County Division of Social Services
Freehold
01.2001 - 12.2003
  • Responsibilities include overseeing the department of Adult Medicaid
  • Ensure the correct files were retrieved and appropriately delivered throughout the correct departments
  • Follow the correct state and county guidelines for files retention for time sensitive
  • Recycle files from deceased clients

Education

Undergraduate Certificate - Paralegal Studies

Post University
Waterbury, CT
01.2023

Computer Science -

Kaplan University Online
01.2007

English Second Language -

Brookdale Community College
Lincroft, NJ
01.2004

Hillcrest Hight School -

Tegucigalpa, Honduras
01.1992

Skills

  • Outstanding proficiency and ability to multitask on a spirit-set telecommunications system
  • Completed dictation knowledge
  • Experience Internet Explorer
  • Proficiency with Microsoft Word
  • Outstanding communication skills
  • Spanish-to-English translator

Timeline

Legal Receptionist

South Jersey Legal Services
01.2022 - 07.2022

Imaging Production Specialist

Iron Mountain
01.2019 - 12.2020

Customer Service Representative

Freehold Raceway Mall
01.2006 - 12.2007

Manning Caliendo & Thompson firm
01.2005 - 12.2006

Telephone Operator

Monmouth County Division of Social Services
01.2003 - 12.2005

Bail Bond Assistance

You're Bail Out
01.2003 - 12.2005

File Clerk

Monmouth County Division of Social Services
01.2001 - 12.2003

Undergraduate Certificate - Paralegal Studies

Post University

Computer Science -

Kaplan University Online

English Second Language -

Brookdale Community College

Hillcrest Hight School -

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INGRID PAGOAGA