Ingrid Potoczny
Jacqueline's Salon & Day Spa
SAINTPETERSBURG,FL
20
years of professional experience
1
Language
Wellness coordinator and Reiki Master with experience in client-focused service, wellness coaching, and program coordination. Known for clear communication, attention to detail, and relationship building that supportss smooth operations and positive guest experiences.
Work History
Wellness Coordinator
4 Years 1 Month- Coordinated wellness appointments and service schedules to maintain smooth client flow.
- Monitored client preferences, treatment histories, and follow-up needs for personalized service.
- Communicated with staff to align wellness services, availability, and daily priorities.
- Maintained accurate client records, consent forms, and scheduling updates.
- Supported spa operations by resolving booking conflicts and adjusting schedules efficiently.
- Prepared treatment areas and supplies to ensure readiness for client sessions.
- Explained wellness services, recommendations, and aftercare instructions clearly to clients.
- Enforced cleanliness and service standards to support consistent guest experience.
- Served as a liaison between employees and management, addressing concerns related to workplace wellness policies and practices.
- Increased participation in wellness initiatives by effectively promoting and marketing available resources.
- Maintained up-to-date knowledge of industry trends and best practices in health promotion, integrating innovative approaches into ongoing wellness programming.
- Enhanced employee well-being by designing and implementing comprehensive wellness programs.
- Coordinated team-building activities focused on physical activity, fostering camaraderie among coworkers while promoting active lifestyles.
- Implemented stress management techniques into daily routines, teaching employees effective coping strategies for work-related pressures.
- Established a culture of wellness by cultivating an environment focused on holistic well-being, empowering employees to make healthier choices both in and out of the workplace.
- Developed wellness programs targeted at specific groups and areas of wellness.
- Organized mindfulness and meditation sessions, contributing to more focused and productive workforce.
- Helped clients set and achieve health and wellness goals.
Reiki Master
4 Years 1 Month- Conducted Reiki sessions to promote relaxation, energy balance, and holistic wellness.
- Assessed client needs before treatments, tailoring techniques to individual comfort and goals.
- Maintained calming treatment environment aligned with salon and day spa service standards.
- Educated clients on Reiki benefits, aftercare, and self-care practices.
- Documented session notes and client preferences to support consistent follow-up care.
- Collaborated with salon staff to coordinate appointments and enhance guest experience.
- Applied professional boundaries and ethical practices throughout client interactions.
- Enhanced client well-being by providing tailored Reiki treatments to address individual needs.
- Established a reputable practice based on integrity, professionalism, and commitment to each client's wellbeing.
- Successfully organized and led group Reiki events to introduce new individuals to the practice while fostering a sense of community among participants.
- Maintained detailed records of client progress, allowing for adjustments in treatment plans as needed.
- Expanded clientle through successful marketing strategies and word-of-mouth referrals.
- Fostered a tranquil environment for clients, ensuring comfort and relaxation during sessions.
- Continuously improved own skills through ongoing professional development and training in advanced Reiki techniques.
- Incorporated various modalities such as crystals, essential oils, or sound therapy into sessions when appropriate to enhance healing effects.
- Attended continued education sessions to maintain professional standards and stay up-to-date with new developments.
- Delivered informative workshops on Reiki principles, techniques, and benefits to educate the community.
- Strengthened client self-awareness by guiding them through mindfulness practices during sessions.
- Utilized social media platforms effectively to communicate upcoming events or promotions related to the practice which increased overall client engagement.
Front Office Coordinator
8 Years 6 Months- Managed reservations, confirmations, and special requests using property management systems.
- Coordinated front desk operations, ensuring smooth guest arrivals, departures, and room assignments.
- Resolved guest concerns promptly, maintaining service standards and satisfaction.
- Collaborated with housekeeping and maintenance to support room readiness and issue resolution.
- Processed billing, folios, and payment transactions with accuracy and discretion.
- Trained new front office staff on procedures, guest service expectations, and system usage.
- Monitored daily arrivals, occupancy changes, and VIP needs to support efficient scheduling.
- Maintained organized records, shift reports, and communication logs for seamless front desk coordination.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Prepared daily reports for management review, highlighting key performance metrics related to front-office activities.
- Contributed to team meetings with insightful feedback, fostering a collaborative work environment.
- Supported office cleanliness and organization, creating a welcoming environment for visitors.
- Coordinated scheduling for all staff, ensuring optimal coverage during peak hours.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Trained team members on new hotel services and products to support promotional efforts.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Front Office Supervisor
6 Years 1 Month- Supervised front desk operations, ensuring smooth guest arrivals, departures, and room assignment accuracy.
- Trained front office agents on Hyatt service standards, reservation procedures, and guest issue resolution.
- Coordinated with housekeeping, engineering, and concierge teams to maintain seamless guest service.
- Resolved escalated guest concerns promptly, preserving service quality and guest satisfaction.
- Monitored daily occupancy, arrivals, and departures to support efficient staffing and workflow.
- Audited reservation details, billing accuracy, and folio records to prevent front office errors.
- Supported the manager with scheduling, performance feedback, and service recovery initiatives.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Created, prepared, and delivered reports to various departments.
- Contributed valuable insights during management meetings, ultimately influencing hotel policies and procedures for better guest satisfaction.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Store Front Owner
1 Year 7 Months- Directed boutique operations, setting merchandising, pricing, and customer service standards.
- Managed inventory purchasing, stock replenishment, and product presentation across sales floor.
- Developed seasonal promotions and visual displays to support sales performance.
- Oversaw vendor relationships, negotiating product selections and delivery timelines.
- Resolved customer concerns promptly, maintaining loyalty and repeat business.
- Analyzed sales trends to refine assortment decisions and improve store efficiency.
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Marketing Major - Advertising And Sales
Skills
Wellness coaching
Health education
Event planning
Teamwork and collaboration
Organizational skills
Multitasking
Attention to detail
Reliability
Adaptability and flexibility
Effective communication
Interpersonal skills
Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Wellness Coordinator
Jacqueline's Salon & Day Spa
08.2020 - 09.2024Read More
Reiki Master
Jacqueline's Salon & Day Spa
08.2020 - 09.2024Read More
Front Office Coordinator
Residence Inn Marriott
01.2012 - 07.2020Read More
Front Office Supervisor
Grand Hyatt Tampa Bay
11.2005 - 12.2011Read More
Store Front Owner
The Lair Boutique
05.2004 - 12.2005Read More
Laica Vicente Rocafuerte University
Marketing Major from Advertising And Sales
Read More