INGRID RAMIREZ
Frederick,MD
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
Greystar Property Management
Bethesda, MD
06.2021 - Current
- Worked with maintenance staff to complete timely repairs and enhancements.
- Received and processed resident payments, and updated system accounts with latest information.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Met with residents to gather information and develop effective solutions.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Evaluated property conditions and recommended improvements.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Collaborated with Maintenance Supervisor during interior renovations and construction.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Supervised facilities and services for 400-residents Garden Style community.
- Gained feedback useful in collaborating with business leaders to devise solutions.
- Collected rental payments from residents and kept meticulous records of delinquent accounts
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction
Assistant Property Manager
BH Management Services
Germantown, Maryland
07.2020 - 06.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Developed, reviewed and submitted property operating and capital budgets.
- Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients.
- Developed and executed plan to achieve and maintain 96% or better rate of occupancy.
Assistant Property Manager
Residential One
Rockville, MD
02.2018 - 06.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Processed security deposit refunds.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports
Team Leader
Extended Stay America
Germantown, MD
02.2014 - 03.2018
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of 12 members while providing exceptional customer service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Hostess
Paladar Latin Kitchen Restaurant/rum Bar
Gaithersburg, MD
10.2015 - 05.2016
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Recorded available tables after seating each party using specialized seating software.
Cashier/Customer Service
La Madeleine
Gaithersburg, MD
06.2014 - 12.2015
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Education
Associate - Computer Science And Programming
Montgomery College
Rockville, MD05.2023
High School Diploma -
Gaithersburg High School
Gaithersburg, MD05.2012
Skills
- Resident Relations
- Property Tours
- Monthly Fee and Payment Collection
- Payment Processing
- Security Deposit Refunds
- Rent Collection
- Staff Meetings
- Accounts Payable and Accounts Receivable
- Virtual Tours
- Client Correspondence
- Resident Satisfaction
- Increasing Occupancy
- Microsoft Excel
- Inspecting Units
- Daily operations oversight
- Expertise in OneSite, Yardi, Entrata, and CRM
- Leasing and sales
- Staff Management
- Payment management
Certification
Software Development (2 years) Data Entry (4 years) Graphic Design (2 years) Typing (5 years) Boston post management (3 years) Invoicing (2 years) Sketch (2 years) Tax Credit
Additional Information
- #readytowork , Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Japanese
Limited Working
Timeline
Assistant Community Manager
Greystar Property Management
06.2021 - Current
Assistant Property Manager
BH Management Services
07.2020 - 06.2021
Assistant Property Manager
Residential One
02.2018 - 06.2020
Hostess
Paladar Latin Kitchen Restaurant/rum Bar
10.2015 - 05.2016
Cashier/Customer Service
La Madeleine
06.2014 - 12.2015
Team Leader
Extended Stay America
02.2014 - 03.2018
Associate - Computer Science And Programming
Montgomery College
High School Diploma -
Gaithersburg High School
Similar Profiles
Alexsandra DelgadoAlexsandra Delgado
Leasing Manager at Greystar Property ManagementLeasing Manager at Greystar Property Management
Juan Miguel Soto Jr.Juan Miguel Soto Jr.
Maintnance Supervisor at Greystar Property ManagementMaintnance Supervisor at Greystar Property Management
Denise DicksonDenise Dickson
Community Manager at Alliance Residential/Greystar Property ManagementCommunity Manager at Alliance Residential/Greystar Property Management
Alayna ElemenAlayna Elemen
Leasing Professional at Greystar Property ManagementLeasing Professional at Greystar Property Management
Duane BarlowDuane Barlow
Supervisory Grants Management Specialist (Branch Chief) at Department of Health & Human Services (HHS), Office of the Assistant Secretary for HealthSupervisory Grants Management Specialist (Branch Chief) at Department of Health & Human Services (HHS), Office of the Assistant Secretary for Health