Ingrid Rattray

As a Customer Experience Coordinator:

• Answering phone calls and responding to inquiries from customers.
• Managing store front end. This includes training and supervising cashiers.
• Calling breaks for aa employees.
• Promoting store credit card and process applications.

As an Administrative Coordinator

• Processing the cash office daily. This includes safe audit, checking daily sales, balancing, preparing deposits and ordering change.
• Maintaining a well-organized filing system to ensure easy access to important records and documents.
• Managing and maintaining paper-based filing systems to keep essential documents and information easily accessible and organized.
• Assisting in the recruitment process and conducting orientation for new hires.
• Performing safety audit and auditing different departments.
• Doing daily time and attendance
• Payroll
• Maintaining an up to date notice board.
• Scheduling
• Supporting the Operations Manager.
• Oversee front register operations and maintained exceptional levels of customer service in all interactions.

• Delivering packages from Target Warehouse to customer doorsteps and business offices.
• Completing on-time deliveries by choosing best and most efficient routes.
• Improving customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, following oral, and written instructions and using GPS technology to make deliveries.
• Loading vehicle and properly securing items to prevent damage for deliveries.
• Communicating with representatives to stay informed of changes to routes and delivery schedules.

• Self-motivated, with a strong sense of personal responsibility.
• Managing and maintaining a household and providing care for my family.

• Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
• Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
• Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
• Merchandised products beautifully with attractive displays to quickly move stock.
• Developed strong customer relationships by delivering exceptional service and personalized attention.
• Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
• Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
• Managed efficient cash register operations.
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