Ingrid Roundy
Pleasant Grove,UT
Summary
Reliable: Over a year and a half working at BYU Independent Study, I maintained a perfect on-time record and earned praise for my consistency and reliability.
Technological Savvy: Years of experience using technology as customer service representative, while student teaching through COVID-19, teaching english online and running an online business.
Team Oriented: Years of working in teams as a coach, student-teacher, missionary and mother.
Overview
8
8
years of professional experience
Work History
Entrepreneur | Online Business Owner
Pregnant Belly Fitness
01.2021 - 01.2024
- Managed and maintained customer data, ensuring accuracy and organization for seamless business operations
- Created and sold customized workout programs tailored to individual client needs
- Conducted virtual coaching calls, providing personalized guidance and support
- Created and maintained a website, improving user experience and optimizing digital engagement
- Processed and responded to high volumes of customer inquiries via email and direct messages
- Developed and maintained budgets, ensuring financial accuracy
- Filmed, edited, and published digital content, requiring attention to detail and technical proficiency
- Adapted to and learned various online platforms and tools to streamline business operations
Student Teacher | Middle School P.E.
Springville Junior High
01.2020 - 05.2020
- Designed and implemented lesson plans aligned with curriculum goals
- Maintained student progress records and provided detailed performance evaluations
- Adapted teaching methods to accommodate different learning styles
- Fostered a positive and engaging learning environment
Assistant Cross Country & Track Coach
Provo High School
01.2019 - 03.2020
- Organized and maintained athlete performance records, ensuring accurate data tracking
- Assisted in planning and implementing training programs tailored to individual student needs
- Provided mentorship and motivation, fostering teamwork and goal-setting
Customer Service Representative
BYU Independent Study
01.2018 - 09.2019
- Assisted students and parents with enrollment, course navigation, and technical issues
- Maintained accurate student records and ensured data integrity within the school's system
- Provided prompt and professional responses to emails and inquiries
- Collaborated with staff to improve processes and enhance student experiences
Full-Time Representative
Church of Jesus Christ of Latter Day Saints
Portugal, Portugal
06.2016 - 12.2017
- Maintained a 60+ hour work week balancing community outreach and personal development
- Delivered presentations and lessons daily
- Set, tracked and achieved daily, weekly and monthly goals related to service outreach and community development
- Trained 3 other full time other representatives
- Was praised by mission president for reliability, attention to mission standards and positivity
Education
UX Design Certification -
Coursera
01.2022
Bachelor's Degree - Physical Education
BYU
01.2020
Skills
- Data Entry & Management
- Attention to Detail & Organization
- Customer Service & Communication
- UX Design Certificate & Website Management
- Adaptability & Problem-Solving
- Teamwork & Leadership
Additional Information
Ability to work independently with a high level of integrity and professionalism., Experience working in a flexible, remote environment., Strong problem-solving and analytical skills.
Timeline
Entrepreneur | Online Business Owner
Pregnant Belly Fitness
01.2021 - 01.2024
Student Teacher | Middle School P.E.
Springville Junior High
01.2020 - 05.2020
Assistant Cross Country & Track Coach
Provo High School
01.2019 - 03.2020
Customer Service Representative
BYU Independent Study
01.2018 - 09.2019
Full-Time Representative
Church of Jesus Christ of Latter Day Saints
06.2016 - 12.2017
UX Design Certification -
Coursera
Bachelor's Degree - Physical Education
BYU
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