Ingrid Rouson
Norfolk,VA
Summary
Diligent with solid background in general warehouse operations. Proven track record in effectively managing inventory and ensuring timely order fulfillment. Demonstrated ability to operate warehouse equipment and maintain clean and organized workspace.
Overview
10
10
years of professional experience
Work History
Warehouse Assistant
QVC Distribution Center
01.2024 - 06.2024
- Ensured accurate packaging and shipping for safe and efficient customer deliveries.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
Document and Retention Specialist
METROPOLITAN MORTGAGE
01.2019 - 09.2022
- Company Overview: Remote
- Scan all closed mortgages into data machine (DocStar) accurately
- Prepare and package sensitive information for warehouse storage
- Update all Documentation files to ensure information can be retrieved as needed
- Import loan data into Secure platform
- Retrieve documents quickly and efficiently
- Provided superior customer support by analyzing, diagnosing and resolving problems and requests within service level agreements
- Set-up new accounts for new customers, processed payments on a customer's account by check or credit card, and made appropriate account adjustments
- Remote
Residential & Business Account Executive
Convergys
12.2014 - 02.2019
- Company Overview: (Call Center)
- Scheduled and trained administrative and customer service teams ensuring optimal coverage and support of client needs
- Prompted technical responses to questions from CVS store and pharmacy employees regarding troubleshooting, diagnosing, and resolving technical issues for store and pharmacy systems and hardware
- Maintained top 10% ranking in company performance matrix based on, call handles, utilization, first call resolution and top block customer satisfaction
- Served as primary contact for national accounts regarding purchase orders, shipping, billings and other pertinent issues
- Sold and recommended new products to new and current customers
- Investigated and resolved a wide array of customer complaints and inquiries ensuring highest level of satisfaction
- (Call Center)
Education
Business Administration -
University of Phoenix
Charlotte, NCNC State Board Of Cosmetic - Cosmetology
Universal Beauty College
Charlotte, NC03-2010
Skills
- Excellent Organizational Skills
- Strong Customer Relations Skills
- Data Entry
- Microsoft Office
- Scheduling
- Billing
- Switchboard Operations
- Word Processing, Coding & Typing
- Filing
- Front Office Operations
- Dispatch
- Detailed Oriented
- Written Correspondence
- Packaging and labeling
Timeline
Warehouse Assistant
QVC Distribution Center
01.2024 - 06.2024
Document and Retention Specialist
METROPOLITAN MORTGAGE
01.2019 - 09.2022
Residential & Business Account Executive
Convergys
12.2014 - 02.2019
Business Administration -
University of Phoenix
NC State Board Of Cosmetic - Cosmetology
Universal Beauty College
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