Ingrid Santana
San Jose,CA
Summary
Dedicated Front Desk Agent with 8 years of hotel service experience, well-versed in handling any hotel/customer service related situations. An adaptive learner with the ability to multitask effectively and in a timely manner. A team player open to new challenges.
Overview
10
10
years of professional experience
Work History
Guest Experience Specialist
Synergy Global Housing
Mountain View, CA
08.2023 - Current
Front Desk Agent
San Jose Marriott
San Jose, CA
11.2022 - 08.2023
Front Desk Agent
Aloft Marriott
San Jose, CA
01.2022 - 11.2022
Front Desk Agent
Los Gatos Lodge
Los Gatos, CA
08.2014 - 03.2020
- Respond to customer inquiries quickly via phone, email, or in-person
- Provide information on local attractions and restaurants to non-local visitors
- Process up to 80 guest arrivals and departures daily (depending on day)
- Greet all customers with a warm, friendly welcome
- Perform opening and closing duties
- Troubleshoot and fix equipment, including copy machine and phone system
- Multitasking in a fast and efficient manner
- Handles payment processing and provides customers with receipts, proper bills and change.
- Promotes loyalty by signing customers up for rewards program
Education
Del Mar High School
San Jose, CA06.2012
Skills
- Dependability
- Bilingual
- Organizational skills
- Fast Typer
- Excellent written and oral communication skills
- Detail oriented
- Good under pressure
- Team player
- Attentive learner
- Money Handling
- Manages multiple projects effectively
- Provides outstanding customer service
Timeline
Guest Experience Specialist
Synergy Global Housing
08.2023 - Current
Front Desk Agent
San Jose Marriott
11.2022 - 08.2023
Front Desk Agent
Aloft Marriott
01.2022 - 11.2022
Front Desk Agent
Los Gatos Lodge
08.2014 - 03.2020
Del Mar High School
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