Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ingrid Solorzano Ramirez

Burnet,TX

Summary

Expert in HIPAA compliance and compassionate patient education, significantly boosting patient satisfaction. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medical Assistant

Texas Oncology
04.2022 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Improved clinical workflow with introduction of electronic health records system.

Medical Assistant

Children's Health Center
03.2021 - 04.2022
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Measured patient pulse oximetry.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Medical Assistant

Hill Country Allergy and Asthma
01.2020 - 03.2021
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Taught patients about medications, procedures, and care plan instructions.

Medication Aid

Celeste Care Assisted Living
09.2016 - 01.2020
  • Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
  • Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
  • Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Boosted patient compliance with medication regimes through compassionate guidance and support.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Reordered medication to maintain adequate supply.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Turned and repositioned patients to prevent bedsores.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.

Cashier

HEB Grocery Store
01.2018 - 08.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Cashier

Dairy Queen
04.2014 - 09.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.

Education

Certificate - Medical Assistant

Central Texas College
Killeen, TX

High School Diploma -

Marble Falls High School
Marble Falls, TX
06.2016

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • Vital Sign Monitoring
  • EMR / EHR
  • Clinical Documentation
  • Patient-focused care
  • Reliable team player
  • Compassionate
  • Patient Assessments
  • Patient Care Coordination
  • First Aid

Certification

  • CCMA - Certified Clinical Medical Assistant

Languages

Spanish
Full Professional

Timeline

Medical Assistant

Texas Oncology
04.2022 - Current

Medical Assistant

Children's Health Center
03.2021 - 04.2022

Medical Assistant

Hill Country Allergy and Asthma
01.2020 - 03.2021

Cashier

HEB Grocery Store
01.2018 - 08.2019

Medication Aid

Celeste Care Assisted Living
09.2016 - 01.2020

Cashier

Dairy Queen
04.2014 - 09.2018

Certificate - Medical Assistant

Central Texas College

High School Diploma -

Marble Falls High School

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Ingrid Solorzano Ramirez