Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ingrid Strong

Shelbyville,TN

Summary

Driven and decisive professional offering several years of experience to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Implements HR strategies and initiatives aligned with overall business strategy.

Overview

9
9
years of professional experience

Work History

Scheduling and Staffing Admin

Lowe's Home Improvement
Shelbyville, TN
08.2022 - Current
  • Created and implemented procedures for scheduling staff to ensure coverage of all shifts.
  • Monitored employee attendance records to ensure compliance with company policies.
  • Developed and maintained accurate schedules for staff, including vacation and sick days.
  • Maintained personnel records related to time off, absences, tardiness.
  • Trained new employees on scheduling systems and processes.
  • Provided administrative support to the HR team by responding to inquiries from employees regarding benefits, leave of absence requests, payroll issues.
  • Administered pre-employment assessments such as drug screens prior to employment start dates.
  • Prepared offer letters for successful candidates according to company guidelines.
  • Created job postings, identified potential candidates, and conducted initial phone screenings.
  • Collaborated with department heads to understand their individual staffing requirements.
  • Analyzed current staffing levels against projected future needs in order to ensure adequate coverage at all times.
  • Provided assistance with payroll processing when needed.
  • Developed and maintained recruitment databases, tracking systems, and applicant flow logs.
  • Ensured compliance with federal, state, local laws regarding employment practices.
  • Facilitated onboarding processes for new hires including background checks and paperwork completion.
  • Maintained personnel files in compliance with applicable laws and regulations.
  • Organized job fairs or other recruitment events as needed.

Customer Service Associate(Cash Office)

Lowe's Home Improvement
Wood Village, OR
02.2019 - 08.2022
  • Handled cash register operations accurately during peak times.
  • Monitored cash levels and replenished when necessary.
  • Maintained accurate records of daily transactions.
  • Trained new employees on proper cash handling procedures.
  • Prepared weekly, monthly, quarterly, and yearly financial reports.
  • Conducted audits of incoming and outgoing funds to ensure accuracy of records.
  • Performed daily bank deposits.
  • Collaborated with management team to develop effective solutions for challenging issues.
  • Developed strategies to improve efficiency within the Cash Office.
  • Reconciled discrepancies between physical cash on hand and computer records.
  • Ensured compliance with cash handling policies and procedures.

Cashier

Lowe's Home Improvement
Wood Village, OR
04.2015 - 02.2019

  • Operated cash registers to process payments for goods and services.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered customer inquiries regarding store policies and procedures.
  • Resolved customer complaints professionally in accordance with company policy.
  • Fostered positive relationships with customers through friendly interactions.
  • Managed opening and closing responsibilities including counting down registers.
  • Processed credit card transactions accurately and efficiently.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.

Education

High School Diploma -

Gresham High School
Gresham, OR
06-2015

High School Diploma -

Center For Advanced Learning
Gresham, OR
06-2015

Some College (No Degree) -

Mt Hood Community College
Gresham, OR

Skills

  • Bilingual in Spanish
  • Talent Acquisition
  • Employee Relations
  • Applicant Tracking Systems
  • Workforce Planning
  • Training and Development
  • Customer service and support
  • Employee engagement
  • Coaching and Mentoring
  • Succession Planning
  • Policies implementation
  • Report Preparation

References

References available upon request.

Timeline

Scheduling and Staffing Admin

Lowe's Home Improvement
08.2022 - Current

Customer Service Associate(Cash Office)

Lowe's Home Improvement
02.2019 - 08.2022

Cashier

Lowe's Home Improvement
04.2015 - 02.2019

High School Diploma -

Gresham High School

High School Diploma -

Center For Advanced Learning

Some College (No Degree) -

Mt Hood Community College

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Ingrid Strong