Ingrid Tafurt
Houston,TX
Summary
Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Audubon Communities
12.2022 - 09.2023
- Reduced vacancy rates by effectively showcasing available units to prospective tenants.
- Provided exceptional customer service, building strong relationships with both current and potential residents.
- Collaborated with management team to develop and implement policies and procedures for increased efficiency.
- Maintained accurate records of tenant information, ensuring efficient communication between management and residents.
- Increased lease renewal rates through proactive communication with residents regarding upcoming expirations.
- Handled sensitive situations diplomatically, acting as a liaison between tenants experiencing conflicts with neighbors or other property-related issues.
Assistant Manager
Mack Property Management
05.2021 - 12.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Post rent and call all delinquent balances
- Conducted move-out and move-in inspections to determine charges for damages and market readiness
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units
Renewal Coordinator
Audubon Communities
09.2012 - 05.2021
- Developed strong relationships with clients, ensuring timely renewals and maintaining revenue streams.
- Streamlined renewal processes for improved efficiency and customer satisfaction.
- Collaborated with cross-functional teams to identify areas of improvement in the renewal process.
- Pursued timely interactions with existing clients to gauge satisfaction, resolve objections, and secure contract renewals
- Verified and updated customer account information within contact relations management software to facilitate communication and strengthen relationships with customers
Assistant Managing Director
Zermat International
03.2011 - 08.2012
- Enhanced team efficiency by streamlining workflows and implementing time-saving processes.
- Increased overall productivity by delegating tasks strategically and overseeing daily operations.
- Developed strong client relationships, leading to higher customer satisfaction and repeat business.
- Promoted collaboration and teamwork through effective communication and regular staff meetings.
Leasing Consultant
First Communities
02.2009 - 02.2021
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
Education
High School Diploma -
A
ColombiaSkills
- Rent Collection
- Policy Enforcement
- Property Inspections
- Property Management
- Service Contract Management
- Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Audubon Communities
12.2022 - 09.2023
Assistant Manager
Mack Property Management
05.2021 - 12.2022
Renewal Coordinator
Audubon Communities
09.2012 - 05.2021
Assistant Managing Director
Zermat International
03.2011 - 08.2012
Leasing Consultant
First Communities
02.2009 - 02.2021
High School Diploma -
A
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