Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ingrid Taylor

Ijamsville,MD

Summary

Talented bilingual Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

I take pride regarding my quality and quantity of work evidenced by accuracy, thoroughness and timeliness, as well as excellent organizational skills,

Overview

16
16
years of professional experience
1
1
Certification

Work History

Assisting Manager

Chesapeake Urology
09.2020 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed and motivated employees to be productive and engaged in work.

Lead Front Desk Receptionist

Chesapeake Urology
03.2016 - Current
  • Enhanced customer satisfaction by efficiently managing front desk operations and addressing patients inquiries promptly.
  • Streamlined check-in and check-out processes for improved patients experience and increased staff efficiency.
  • Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
  • Resolved patients complaints with professionalism, empathy, and a solutions-focused approach, fostering a positive reputation for the company.

Surgical Coordinator

Chesapeake Urology
02.2013 - Current
  • Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
  • Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
  • Streamlined patient check-in process for surgical appointments, reducing wait times and increasing satisfaction.
  • Assisted surgeons in preparing for procedures, ensuring all necessary equipment and supplies were readily available.

Medical Assistant

Chesapeake Urology
04.2008 - Current
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Education

High School Diploma -

Watkins Mill High School
Gaithersburg, MD

Skills

  • Business Administration
  • Performance Management
  • Business Development
  • Financial Management
  • Excellent time management
  • Data Analysis
  • Customer Service
  • Schedule Management
  • Work Planning and Prioritization
  • Computer Skills
  • Decision-Making

Certification

Maryland Board of Nursing Approved CNA (Training Program Certificate)

Languages

Spanish
Native or Bilingual

Timeline

Assisting Manager

Chesapeake Urology
09.2020 - Current

Lead Front Desk Receptionist

Chesapeake Urology
03.2016 - Current

Surgical Coordinator

Chesapeake Urology
02.2013 - Current

Medical Assistant

Chesapeake Urology
04.2008 - Current

High School Diploma -

Watkins Mill High School

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Ingrid Taylor