Ingrid Torrecilla
Clovis,CA
Summary
Hardworking employee enthusiastic about learning.
Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Uber Driver
Uber Eats
02.2023 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Planned and adjusted optimal routes based on traffic and weather conditions.
Amazon Test Product
Amazon
08.2022 - 02.2023
- Tested products or subassemblies for functionality or quality.
- Examined [Products] for defects or issues, reported problems quickly and maintained high levels of accuracy.
Customer Services Supervisor
Interjet Airlines
09.2009 - 09.2014
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Hotel Front Desk Receptionist
Hotel Satelite
05.2006 - 02.2008
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Prepared weekly employee work schedules for team members.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Education
Bachelor of Business Administration - Marketing
Brigham Young University - Idaho
Rexburg, ID07.2026
Tourism Business Management - Tourism And Travel Management
Instituto Politecnico Nacional
Mexico City08.2008
Skills
- Safe Driving Techniques
- City and Non-City Driving
- Shipping and Packaging
- Valid Driver's License
- Driving and Transportation
- Customer Service
- Route Management
- Safety Standards
- Safety Protocols
- Time Management
- GPS and Route Planning
- Order Picking and Processing
- Schedule Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Uber Driver
Uber Eats
02.2023 - Current
Amazon Test Product
Amazon
08.2022 - 02.2023
Customer Services Supervisor
Interjet Airlines
09.2009 - 09.2014
Hotel Front Desk Receptionist
Hotel Satelite
05.2006 - 02.2008
Bachelor of Business Administration - Marketing
Brigham Young University - Idaho
Tourism Business Management - Tourism And Travel Management
Instituto Politecnico Nacional
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