Summary
Overview
Work History
Education
Skills
Certification
Abilities
Languages
Timeline
Generic

Ingrid Turcios

Wesley Chapel,FL

Summary

Bi-lingual Administrative professional with a record of increased responsibility, proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Team player enjoys learning new programs and processes, with ability to work in a fast paced environment, excellent oral and written communicator. Hardworking and motivated project manager with 15 years of experience and record of success in the industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Life, Health, and Annuities Agent

Self-Employed
Tampa, FL
01.2006 - Current
  • Analyzed customer needs to provide suitable solutions to meet financial objectives.
  • Developed and implemented customized life, health, and annuities plans for clients.
  • Advised customers on the best products available based on their individual circumstances.
  • Assisted customers in selecting appropriate insurance coverage levels and options.
  • Conducted market research to identify industry trends and competitive offerings.
  • Created reports to track sales performance, progress towards goals.
  • Promoted new products via various marketing channels including online platforms, emails, phone calls.
  • Educated customers about the benefits of life insurance products through presentations and seminars.
  • Heavy customer service with special attention focused on customer retention
  • Managed team of 10-15 workers for several job sites across the city and surrounding area.
  • Created reports of customer service activities for management review.
  • Assisted customers in resolving issues with their accounts or orders.

Project Manager

FCS Facility Services
Tampa, FL
05.2023 - 06.2024
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
  • Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
  • Developed and maintained project plans, timelines, and budgets.
  • Created and implemented processes to ensure successful completion of projects.

Proprietary Manager Account

Pinson Development, LLC
Clearwater, FL
01.2016 - 12.2021
  • Provide clients with great customer service from initial contact on phones and emails
  • Maintains property rentals by advertising and filling vacancies; negotiating and enforcing leases; maintaining and securing premises
  • Enforces occupancy policies and procedures by confronting violators
  • Develops and maintains excellent tenant/owner relationships
  • Updating booking sales for taxes Sales/Tourist, Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly sales reports.

Administrative Assistant

Keller Williams
Tampa, FL
01.2014 - 01.2016
  • Assistant to realtor organizing office in functional operation order
  • Provide clients with great customer service from initial contact on phones
  • File and Process outgoing mail, accounts payable and receivable checks
  • Type correspondence to clients current and potential for office manager.

Customer Service/Sales

Confianta Guatemala
City
01.2006 - 01.2007
  • Temporary
  • Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales prospects
  • Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly sales reports.

Sales Manager

Ceisa
01.1992 - 01.2006
  • Manage the movement of products/equipment and materials in/out of the country in accordance with the organizational policy and procedure, compiling with all relevant local, country and international laws and process
  • Plan and implement import/export strategies consistent with overall goals and procedures of the company
  • Negotiated contracts for sales/purchases, managed new and renewal clients as required enabling effective trading operations and customer/supplier relations
  • Supervised staff of 15-20 to employees reporting to the sales/clerical positions to ensure unity in standard operation procedure
  • Prepared and submitted relevant administration documents in a timely and accurate manner, assisting with translation of verbal and oral communication as needed
  • Account manager in central America/ Costa Rica, Panama, El Salvador and Guatemala
  • Supervision and reporting sales and strategies with new clients.

Education

Bachelor's in Early Childcare -

JEFFERSON COLLEGE OF GUATEMALA CITY
10.1989

Skills

  • MANAGEMENT
  • SALES
  • COMMUNICATION
  • Contract Management
  • Business Development
  • Business Administration
  • Strategic Planning
  • Marketing
  • Operations Management
  • Project Management
  • Sales management
  • Complex Problem-Solving
  • Staff Training and Development

Certification

Agent License, Health, Life, Accident, Annuities, Variables Contracts, North Carolina, Florida, Present

Abilities

  • Manager & coordinating all clients', Intake process, Scheduling, Problem solving coordination of meetings. Supervised 20 individuals, enforced safety regulations. Emphasize with individuals, Relatable to others from own personal life lessons.
  • Marketing sales for Import/Export Company, Customer purchases, taking all forms of payments cash credits card, checks, Top salesperson for the business several years running also handled all administrative duties for the owners
  • Bi-Lingual Team player, Relatable, Technical support computers, Organizational Problem Solving, Compassion, Time Management willing to assist others.

Languages

English and Spanish
Professional

Timeline

Project Manager

FCS Facility Services
05.2023 - 06.2024

Proprietary Manager Account

Pinson Development, LLC
01.2016 - 12.2021

Administrative Assistant

Keller Williams
01.2014 - 01.2016

Life, Health, and Annuities Agent

Self-Employed
01.2006 - Current

Customer Service/Sales

Confianta Guatemala
01.2006 - 01.2007

Sales Manager

Ceisa
01.1992 - 01.2006

Bachelor's in Early Childcare -

JEFFERSON COLLEGE OF GUATEMALA CITY

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Ingrid Turcios