Ingrid Valenzuela
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Billing and Collections Specialist
6th Street Bridge Mobility
03.2023 - 02.2025
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Managed high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
- Enhanced collections efficiency with prompt follow-ups and clear communication with clients.
- Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
- Improved billing accuracy by diligently reviewing and verifying invoice data.
Medical Administrative Assistant
DR Medical Care
03.2015 - 02.2023
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare provider with the timely completion of necessary documentation, allowing the DR to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
Billing Specialist
Jason's Hauling
09.2012 - 02.2014
- Worked closely with the accounting department to ensure timely and accurate posting of client payments.
- Coordinated with other team members to streamline billing processes, resulting in reduced turnaround times for invoice generation and distribution.
- Reduced errors in billing documentation by implementing a thorough double-check system.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Used data entry skills to accurately document and input statements.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Education
Medical Administrative Assitant
Everest University
Tampa, FL08-2014
High School Diploma -
Bloomingdale High School
Tampa, FL05-1999
Skills
- Bilingual English and Spanish Fluently
- Problem Solving
- Analytical and Critical Thinking
- Establishing and Maintaining Customer Relationships
- Organization and Time Management
- High Volume Environments
- Team Oriented and Cooperative
Timeline
Billing and Collections Specialist
6th Street Bridge Mobility
03.2023 - 02.2025
Medical Administrative Assistant
DR Medical Care
03.2015 - 02.2023
Billing Specialist
Jason's Hauling
09.2012 - 02.2014
Medical Administrative Assitant
Everest University
High School Diploma -
Bloomingdale High School
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