Ingrid Vega

As Head Sommelier for MSC World Europa, wine operations were directed across six specialty restaurants, maintaining full accountability for the department's financial and operational success. Responsibilities specialized in cost control and budget management, overseeing the daily volume of stock flow and inventory to ensure seamless service for at least 400 guests daily across the specialty department. The role included analyzing sales data to curate and optimize wine lists including the creation of a diverse selection of 220 wines from around the world, with a primary focus on European and Italian varieties, while developing strategic wine pairings and promotions designed to maximize revenue and elevate dining standards across all venues.

Strategic hospitality leader and culinary expert skilled in negotiating high-value deals and providing in-depth performance analysis to drive growth. Specialized in curating trend-aligned wine lists for diverse audiences, managing inventory for optimal selection, and collaborating with chefs to design seasonal pairing events. By tracking sales data and educating staff through professional tastings, targeted strategies were implemented to maximize revenue and elevate the guest experience. This included the management of extensive portfolios with a predominant focus on Chilean wines and Champagnes. Deep technical knowledge of ingredients and flavor profiles allowed for the delivery of personalized pairing recommendations that perfectly complemented menu offerings.

Supervised elite fine dining operations, maintaining a portfolio of 400 premium labels with a predominance of Italian wines alongside Australian selections. Executed pricing strategies and introduced new products to significantly boost revenue. Trained staff on high-end service standards and food pairings to enhance the overall guest experience.

Spearheaded the onboarding process for clients across Quebec, Montreal, and LATAM, focusing on delivering exceptional customer experiences and enhancing client interactions. Leveraged expertise in issue resolution, complaint management, and technical troubleshooting to guarantee uninterrupted service operations and increase customer loyalty. Optimized operational efficiency by managing payment processing and returns through tools such as Zendesk, Intercom, and Slack. Demonstrated strong logistical capabilities by formulating strategies to streamline service delivery, resolve technical issues, and improve overall retention rates.

Managed and optimized wine cellar operations in the heart of Saint Émilion, a region renowned for producing the world's finest wines. Drove revenue growth and customer satisfaction by proactively suggesting premium wines tailored to guest preferences and addressing inquiries regarding credit, delivery, and product information. Handled all stock and sales transactions efficiently to maintain high service standards and consistent business performance.