Ingrid Villarreal
Key Largo,FL
Summary
Dynamic boutique owner with a proven track record at Once Upon a Time Children's Boutique, achieving significant growth through strategic budgeting and exceptional client relationship building. Skilled in e-commerce management and staff training, I fostered a collaborative team environment while enhancing customer satisfaction and driving sales through innovative marketing strategies.
Professional with strong foundation in retail management and boutique operations, equipped to drive business growth and customer satisfaction. Proven ability to lead teams effectively, adapt to changing market trends, and implement innovative sales strategies. Possesses key skills in inventory management, merchandising, and customer relations while maintaining high standards in service and results orientation. Recognized for fostering collaborative environment and delivering consistent, measurable outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Childrens Boutique Owner
Once Upon a Time Childrens Boutique
09.2015 - 11.2023
- Stayed on track of growth by skillfully managing personnel, inventory, and marketing resources.
- Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
- Trained associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
- Streamlined inventory management for better organization and reduced stock discrepancies through meticulous recordkeeping.
- Systematized daily opening/closing procedures to streamline operations while ensuring adherence to safety protocols.
- Coordinated with local media outlets for press coverage and advertising opportunities to increase brand awareness within the community.
- Monitored sales data to identify trends, optimize pricing strategy, and make informed decisions for future inventory purchases.
- Established strong relationships with vendors to negotiate favorable terms on merchandise orders while maintaining quality standards.
- Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
- Improved customer satisfaction with personalized styling consultations and attentive service, fostering repeat business.
- Created an appealing store atmosphere through strategic layout design, ambient music selections, and enticing window displays.
- Developed team-building activities and fostered open communication among staff members for increased collaboration and morale.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Assisted customers in selecting appropriate outfits for various occasions by offering professional fashion advice based on their needs and preferences.
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
- Optimized website design and user experience for seamless online shopping, leading to increased e-commerce sales.
- Implemented loss prevention measures to minimize shrinkage while maintaining a welcoming environment for shoppers.
- Built a loyal customer base through engaging social media content, regular email newsletters, and exclusive promotions.
- Managed day-to-day business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Generated revenues yearly and effectively capitalized on industry growth.
- Mediated situations where customers were unsatisfied to come out with a peaceful and positive resolution.
Sales Associate
New York and Company
06.2008 - 10.2010
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Bachelor of Arts - Psychology
Texas A&M International University
Laredo, TX12-2012
Skills
- Client relationship building
- Marketing strategy
- E-commerce management
- Business development
- Budgeting and financial planning
- Staff training and supervision
- Point of Sale systems
- Employee Scheduling
- Operations Management
- Effective Leader
- Customer Relations
- Social media control
Accomplishments
- Received numerous awards for Philanthropy.
- Showcased in local community magazines.
- Models specifically sought out our products to showcase in international runways.
Certification
- Licensed Florida Public Notary - May 2024 - May 2027
Languages
English
Spanish
Timeline
Childrens Boutique Owner
Once Upon a Time Childrens Boutique
09.2015 - 11.2023
Sales Associate
New York and Company
06.2008 - 10.2010
Bachelor of Arts - Psychology
Texas A&M International University
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