Ingrid Wilkes
Hill AFB,UT
Summary
Proven leader and skilled Emergency Senior Controller with a distinguished career at the United States Air Force, I excel in system monitoring and stress tolerance. Achieved an incident-free workspace through innovative safety initiatives and training programs, exceeding performance metrics and enhancing operational efficiency. Expert in incident management and fostering team growth, I bring a track record of significant achievements and process improvements.
Overview
7
7
years of professional experience
Work History
Emergency Senior Controller
United States Air Force
Hill AFB, UT
05.2019 - 06.2024
- Championed safety initiatives within the workspace, leading efforts towards achieving an incident-free work environment.
- Consistently exceeded performance metrics by diligently monitoring system statuses and responding promptly to alerts or anomalies.
- Streamlined reporting processes by developing customized templates that captured essential data in a clear and concise format.
- Developed comprehensive training programs for new operators, ensuring adherence to strict industry standards and best practices.
- Managed shift schedules effectively to ensure optimal coverage during peak operating hours, maintaining seamless 24/7 operation.
- Reduced response times for system alarms and incidents by streamlining communication protocols.
- Mentored junior team members on best practices within the control center environment, fostering professional growth within the organization.
Electrical Technician
United States Air Force
Seymour Jonhson AFB, NC
05.2017 - 05.2019
- Contributed to cost savings initiatives through effective inventory management and identification of reusable parts during maintenance procedures.
- Supported continuous improvement efforts within the department by sharing best practices and recommending process improvements for avionics maintenance tasks.
- Collaborated effectively with cross-functional teams to diagnose, troubleshoot, and resolve complex technical issues on various aircraft models.
- Safeguarded sensitive data using proper security measures when accessing flight control software as part of regular avionics maintenance tasks.
- Demonstrated commitment to workplace safety protocols while working around hazardous materials, high-voltage components, and moving machinery in hangar environments.
Education
Associate of Applied Science - Radiology
Weber State University
Ogden, UT04.2026
Skills
- System monitoring
- Network Troubleshooting
- Incident Management
- Radio Communications
- Security camera monitoring
- Situational Awareness
Languages
Spanish
Native or Bilingual
Timeline
Emergency Senior Controller
United States Air Force
05.2019 - 06.2024
Electrical Technician
United States Air Force
05.2017 - 05.2019
Associate of Applied Science - Radiology
Weber State University