Ingrid Williams
Lexington,SC
Summary
Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties. Personable Office Administrator with years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
21
21
years of professional experience
Work History
Food Service Operator
Lexington School District One
Lexington, SC
09.2016 - 05.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Ran the register and did daily deposits
Office Administrator
Caring Hands Home Care
Leesville, SC
01.2011 - 04.2016
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
Appointment Setter
Consultants In Gastrenterologist
Lexington, SC
03.2005 - 04.2010
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled and confirmed appointments and meetings for senior management team.
- Handled complaints and questions, and re-directed calls to other team members.
- Addressed client inquiries and updated database information.
- Scheduled consultations for [Number] potential customers.
- Collected [Product or Service] payments from clients and updated account balances.
- Answered phone calls and answered questions from potential customers.
Front Desk Receptionist
Columbia Heart Clinic
Lexington, SC
12.1999 - 01.2005
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Education
High School Diploma -
Lower Richland High School
Hopkins, SC06.1994
Skills
- Food Handlers Permit
- Attention to Detail
- Work Assignments
- Servsafe Certification
- Customer Service
- Microsoft Internet Explorer
- Staff Training
- Team Management
- Inbound Phone Call Handling
- Microsoft Excel
- Payroll Software
- Problem-Solving Techniques
Timeline
Food Service Operator
Lexington School District One
09.2016 - 05.2022
Office Administrator
Caring Hands Home Care
01.2011 - 04.2016
Appointment Setter
Consultants In Gastrenterologist
03.2005 - 04.2010
Front Desk Receptionist
Columbia Heart Clinic
12.1999 - 01.2005
High School Diploma -
Lower Richland High School
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